Communication Preferences for Deaf and Hard of Hearing Customers

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* 1. What state do you reside in?

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* 2. Rank your communications preferences in order from most preferred at the top to least preferred at the bottom:

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* 3. How important are privacy and confidentiality when communicating about personal/sensitive matters while using relay services?

Extremely Important

Very Important

Moderately Important

Slightly Important

Not Important

Extremely Important

Very Important

Moderately Important

Slightly Important

Not Important

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* 4. To what extent do you agree with the following statement: "Chat support is a suitable replacement/accommodation for direct customer support."

Strongly Agree

Agree

Neutral

Disagree

Strongly Disagree

Strongly Agree

Agree

Neutral

Disagree

Strongly Disagree

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* 5. If a company decided to hire ASL-fluent customer service representatives to support you directly, how likely would you be to consider switching to that company?

Very Likely

Somewhat Likely

Neither Likely nor Unlikely

Somewhat Unlikely

Very Unlikely

Very Likely

Somewhat Likely

Neither Likely nor Unlikely

Somewhat Unlikely

Very Unlikely

Communication Preferences for Deaf and Hard of Hearing Customers

Question Title

* 1. What state do you reside in?

Question Title

* 2. Rank your communications preferences in order from most preferred at the top to least preferred at the bottom:

Question Title

* 3. How important are privacy and confidentiality when communicating about personal/sensitive matters while using relay services?

Question Title

* 4. To what extent do you agree with the following statement: "Chat support is a suitable replacement/accommodation for direct customer support."

Question Title

* 5. If a company decided to hire ASL-fluent customer service representatives to support you directly, how likely would you be to consider switching to that company?

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* 6. Which companies or government agencies would you like to see provide customer service in American Sign Language (ASL)?

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* 7. Include your email if you’d like us to send you additional details on how you can help us advocate for Direct Video Calling (DVC) (optional)