2016 CabarrusCounty.US Website Redesign Customer Survey

www.CabarrusCounty.us

Help us understand why and how you use our website so we can make it more relevant and easier to use.

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* 1. Where do you live?

Concord

Harrisburg

Kannapolis

Locust

Midland

Mt. Pleasant

Unincorporated Cabarrus County

Other

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* 2. What is your age?

17 or younger

18-20

21-29

30-39

40-49

50-59

60-69

70-79

80 or older

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* 3. What kind of cell phone do you have?

Android

iPhone

Windows Phone

Basic Phone (text & calls only)

I do not have a cell phone

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* 4. How do you access the web? Choose as many as you like.

Computer at home

Computer at work

Public computer

Friend's computer

Cell phone

Other (please specify)

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* 5. Do you use the Cabarrus County website for business or personal reasons?

Business

Personal

Both

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* 6. Here is a list of information that the county provides on our website, please check the items that are important to you. Choose as many as you like.

Navigating the county - finding departments and services, contacting people

Government Officials and politics - Board of Commissioners, budget, public meetings, meeting agendas and minutes, press releases

Events and Entertainment - parks, libraries, senior centers,

Payments - pay taxes, fines and permits

Justice - law enforcement, active warrants, accident reports, courts and inmate information

Official documents - public records, tax records, deeds and municipal code

Doing business - getting permits, research, electronic document filing, bidding on County contracts

Services - children and adult protective services, transportation, financial help,

Daily life - trash and recycling, animal control/lost and found, weather and preparedness

Jobs - finding a job with the county

Data - open data sets provided by the county, transparency

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* 7. Is there anything missing from the list you just rated, that would be very important for you to see on Cabarrus County's website?

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* 8. About how often do you view or access our website?

Multiple times a day

Once a day

A few times a week

A few times a month

Less than once a month

Never

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* 9. On your last visit to www.cabarruscounty.us, how easy was it to find what you were looking for?

Extremely easy

Very easy

Somewhat easy

Not so easy

Not at all easy

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* 10. This has been very helpful - may we contact you for another survey like this in the future?

Yes