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* 1. How would you rate your interaction with our team?

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* 2. What do you like the most about Budget?

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* 3. How would you rate the helpfulness of our counter staff?

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* 4. If you have reserved your car, how would you rate our reservations systems and processes?

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* 5. On a scale of 0-5, how easy was it to find the car of your choice?

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i We adjusted the number you entered based on the slider’s scale.

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* 6. What you didn't like?

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* 7. How would you rate the Interior & exterior cleanliness of our cars?

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* 8. How would you rate the mechanical condition of our cars?

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* 9. Overall, how satisfied are you with the quality of our services?

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* 10. How satisfied are you with the time taken to complete your rental by our location staff?

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* 11. On a scale of 0-5, How easy was it for you to find our locations?

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i We adjusted the number you entered based on the slider’s scale.

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* 12. Did we meet your expectations?

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* 13. How likely are you to rent with Budget again?

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* 14. On a scale of 0 to 5, how much do you agree that Budget has earned your Loyalty?

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* 15. How could we have exceeded your expectations?

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* 16.  How likely are you to recommend Budget to your friends or family?

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* 17. What other products or services do you wish we carried?

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* 18. On a Scale of 0 to 5, how would you rate your overall value for money of your car rental?

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i We adjusted the number you entered based on the slider’s scale.

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* 19. Is there anything else you would like us to know about your experience?

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