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* 1. Overall, how satisfied or dissatisfied are you with the KC Bookstore?

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* 2. Which of the following words would you use to describe the customer service you received from the KC Bookstore Staff? Select all that apply.

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* 3. How well do you feel that the KC Bookstore staff understands your needs?

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* 4. How likely is it that you would recommend the KC Bookstore to a friend or colleague?

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* 5. Is there anything else you would like to add regarding your experience in the KC Bookstore?

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* 6. Each month the bookstore will be drawing names from this survey for a prize. If you are interested in participating in this drawing, please leave your contact information.

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