Utility Billing Question Title * 1. How long have you been a Blaine utility customer? 0-3 years 4-10 years 11+ years Question Title * 2. Is your utility bill easy to read and understand? Yes No Question Title * 3. If you answered “no” to question #2, please explain: Question Title * 4. How do you prefer to pay your utility bill? In-Person Online Over the telephone by credit card Check by mail Utility Billing deposit box in front of City Hall Question Title * 5. Would you sign up to receive your utility bill electronically rather than by US Postal Mail if it were made available? Yes No Question Title * 6. What is your overall experience using the Utility Billing page on the City of Blaine’s website to find the information you need? Better than most compared to other websites I visit regularly About average compared to other websites I visit regularly Difficult compared to other websites I visit regularly I have never used the City of Blaine website Question Title * 7. If you have recently contacted the Utility Billing office with an inquiry or complaint, how satisfied were you with our response? Very satisfied Satisfied Neutral Dissatisfied Very dissatisfied Question Title * 8. If you answered dissatisfied or very dissatisfied to question #7, please describe your experience: Question Title * 9. Additional comments: Done