Bellingham Public Library Survey

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* 1. In the past year, how often have you visited the Bellingham Public Library?

Almost never

Once or twice

Every few months

Monthly

Weekly or more

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* 2. If you haven’t visited in the past year, please tell us why. Check all that apply.

Too busy/no time

My children are grown and I mainly went for them

Programs are not of interest and/or I attend programs elsewhere

Hours are not convenient

Other reason (please specify)

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* 3. In the last 12 months has your use of the library increased, decreased, or stayed the same compared to the past 2-3 years.

Increased

Decreased

Stayed the same

If your use of the library has increased or decreased, please tell us why.

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* 4. Below is a listing of our current hours. Please tell us the time you are most likely to visit the library. Please limit your answer to two (2) choices.

Monday-Thursday mornings (9:30am-12pm)

Monday-Thursday afternoons (12pm-5pm)

Monday-Thursday evenings (5pm-8pm)

Friday morning (9:30am-12pm)

Friday afternoon (12pm-3pm)

Saturday mornings (9:30am-12pm from September-June)

Saturday afternoons (12pm-3pm from September -June)

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* 5. Below is a listing of hours the library is not open. Please pick the one time from this list that you wish we were open.

Friday afternoon (3pm -5 pm)

Saturday mornings in the summer (9:30am-12pm)

Saturday afternoons in the summer (12pm-3pm)

No preference

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* 6. How would you like to find out about things happening at the library? Choose all that apply.

Library website and calendar

Electronic library newsletter

Print (Bellingham Bulletin)

Printed flyers in the library

Social Media (Facebook and/or Instagram)

Word of mouth

Other (please specify)

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* 7. Please choose your top 4 priorities related to the following building/facility features (some which we currently have and others that are under consideration) are most important to you.

	1st Priority	2nd Priority	3rd Priority	4th Priority
Café area where eating and drinking are permitted	Café area where eating and drinking are permitted 1st Priority	Café area where eating and drinking are permitted 2nd Priority	Café area where eating and drinking are permitted 3rd Priority	Café area where eating and drinking are permitted 4th Priority
Outdoor seating and programming area	Outdoor seating and programming area 1st Priority	Outdoor seating and programming area 2nd Priority	Outdoor seating and programming area 3rd Priority	Outdoor seating and programming area 4th Priority
Family/single use restrooms	Family/single use restrooms 1st Priority	Family/single use restrooms 2nd Priority	Family/single use restrooms 3rd Priority	Family/single use restrooms 4th Priority
Creative Space (space for crafts, creativity, etc)	Creative Space (space for crafts, creativity, etc) 1st Priority	Creative Space (space for crafts, creativity, etc) 2nd Priority	Creative Space (space for crafts, creativity, etc) 3rd Priority	Creative Space (space for crafts, creativity, etc) 4th Priority
Small meeting rooms (1-4 people)	Small meeting rooms (1-4 people) 1st Priority	Small meeting rooms (1-4 people) 2nd Priority	Small meeting rooms (1-4 people) 3rd Priority	Small meeting rooms (1-4 people) 4th Priority
Medium meeting rooms (1-12 people)	Medium meeting rooms (1-12 people) 1st Priority	Medium meeting rooms (1-12 people) 2nd Priority	Medium meeting rooms (1-12 people) 3rd Priority	Medium meeting rooms (1-12 people) 4th Priority
Large meeting rooms (1-80 people)	Large meeting rooms (1-80 people) 1st Priority	Large meeting rooms (1-80 people) 2nd Priority	Large meeting rooms (1-80 people) 3rd Priority	Large meeting rooms (1-80 people) 4th Priority

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* 8. How satisfied are you with the customer service you receive when interacting with the library staff in person, online or on the phone.

Extremely satisfied

Very satisfied

Somewhat satisfied

Not so satisfied

Not at all satisfied

Please tell us why you chose the way you did.

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* 9. Please share a positive customer service experience you’ve had at the library.

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* 10. Please share a customer service experience you had at the library that was not satisfactory to you and tell us how it could have been improved.

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* 11. Please share with us any additional comments you have about visiting the library.

There are two more sections of this survey. One is related to Youth Services and the other is Adult Services. If you use both, please complete both sections; if not, please skip to the section that pertains to you.