CPA Lab Satisfaction Survey

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* 1. Please rate your overall satisfaction with CPA Lab.

	Very poor	Poor	Fair	Good	Very good
Timeliness of CPA Lab response	Timeliness of CPA Lab response Very poor	Timeliness of CPA Lab response Poor	Timeliness of CPA Lab response Fair	Timeliness of CPA Lab response Good	Timeliness of CPA Lab response Very good
Quality of lab test information provided	Quality of lab test information provided Very poor	Quality of lab test information provided Poor	Quality of lab test information provided Fair	Quality of lab test information provided Good	Quality of lab test information provided Very good
Courtesy of CPA Lab staff	Courtesy of CPA Lab staff Very poor	Courtesy of CPA Lab staff Poor	Courtesy of CPA Lab staff Fair	Courtesy of CPA Lab staff Good	Courtesy of CPA Lab staff Very good
Overall clinical outcome of the service	Overall clinical outcome of the service Very poor	Overall clinical outcome of the service Poor	Overall clinical outcome of the service Fair	Overall clinical outcome of the service Good	Overall clinical outcome of the service Very good
Overall satisfaction with CPA Lab	Overall satisfaction with CPA Lab Very poor	Overall satisfaction with CPA Lab Poor	Overall satisfaction with CPA Lab Fair	Overall satisfaction with CPA Lab Good	Overall satisfaction with CPA Lab Very good

If you answered 'very poor' to any of the above, please tell us why you gave that response.

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* 2. Please rate your satisfaction with CPA Lab on courier services.

	Very poor	Poor	Fair	Good	Very good
Pickup times are appropriate.	Pickup times are appropriate. Very poor	Pickup times are appropriate. Poor	Pickup times are appropriate. Fair	Pickup times are appropriate. Good	Pickup times are appropriate. Very good
Supplies provided by CPA Lab are delivered promptly and accurately.	Supplies provided by CPA Lab are delivered promptly and accurately. Very poor	Supplies provided by CPA Lab are delivered promptly and accurately. Poor	Supplies provided by CPA Lab are delivered promptly and accurately. Fair	Supplies provided by CPA Lab are delivered promptly and accurately. Good	Supplies provided by CPA Lab are delivered promptly and accurately. Very good
Courier is friendly, pleasant and professional.	Courier is friendly, pleasant and professional. Very poor	Courier is friendly, pleasant and professional. Poor	Courier is friendly, pleasant and professional. Fair	Courier is friendly, pleasant and professional. Good	Courier is friendly, pleasant and professional. Very good

If you answered 'very poor' to any of the above, please tell us why you gave that response.

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* 3. Please rate your satisfaction with CPA Lab on report delivery.

	Very poor	Poor	Fair	Good	Very good
Faxed reports are sent when expected.	Faxed reports are sent when expected. Very poor	Faxed reports are sent when expected. Poor	Faxed reports are sent when expected. Fair	Faxed reports are sent when expected. Good	Faxed reports are sent when expected. Very good
Reports sent to “copy to” locations are routed appropriately.	Reports sent to “copy to” locations are routed appropriately. Very poor	Reports sent to “copy to” locations are routed appropriately. Poor	Reports sent to “copy to” locations are routed appropriately. Fair	Reports sent to “copy to” locations are routed appropriately. Good	Reports sent to “copy to” locations are routed appropriately. Very good

If you answered 'very poor' to any of the above, please tell us why you gave that response.

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* 4. Please rate your satisfaction with CPA Lab on report quality.

	Very poor	Poor	Fair	Good	Very good
Reports are accurate and easy to read.	Reports are accurate and easy to read. Very poor	Reports are accurate and easy to read. Poor	Reports are accurate and easy to read. Fair	Reports are accurate and easy to read. Good	Reports are accurate and easy to read. Very good
Test turnaround time is appropriate.	Test turnaround time is appropriate. Very poor	Test turnaround time is appropriate. Poor	Test turnaround time is appropriate. Fair	Test turnaround time is appropriate. Good	Test turnaround time is appropriate. Very good

If you answered 'very poor' to any of the above, please tell us why you gave that response.

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* 5. Please rate your satisfaction with CPA Lab on client service.

	Very poor	Poor	Fair	Good	Very good
Specimen requirements are clearly communicated by the client service staff.	Specimen requirements are clearly communicated by the client service staff. Very poor	Specimen requirements are clearly communicated by the client service staff. Poor	Specimen requirements are clearly communicated by the client service staff. Fair	Specimen requirements are clearly communicated by the client service staff. Good	Specimen requirements are clearly communicated by the client service staff. Very good
Online compendium is comprehensive and easy to use.	Online compendium is comprehensive and easy to use. Very poor	Online compendium is comprehensive and easy to use. Poor	Online compendium is comprehensive and easy to use. Fair	Online compendium is comprehensive and easy to use. Good	Online compendium is comprehensive and easy to use. Very good
Telephones are answered promptly and courteously.	Telephones are answered promptly and courteously. Very poor	Telephones are answered promptly and courteously. Poor	Telephones are answered promptly and courteously. Fair	Telephones are answered promptly and courteously. Good	Telephones are answered promptly and courteously. Very good
Problems are resolved quickly.	Problems are resolved quickly. Very poor	Problems are resolved quickly. Poor	Problems are resolved quickly. Fair	Problems are resolved quickly. Good	Problems are resolved quickly. Very good

If you answered 'very poor' to any of the above, please tell us why you gave that response.

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* 6. If the relations coordinator services have been used, please rate the level of satisfaction.

Very poor

Poor

Fair

Good

Very good

N/A

Very poor

Poor

Fair

Good

Very good

N/A

If you answered 'very poor' to the above, please tell us why you gave that response.

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* 7. Please rate your satisfaction with CPA Lab on phlebotomy.

Very poor

Poor

Fair

Good

Very good

Very poor

Poor

Fair

Good

Very good

If you answered 'very poor' to the above, please tell us why you gave that response.

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* 8. Are you aware that any patients ordered in Epic can be sent to our phlebotomy draw centers to have blood drawn and results sent back to you via Epic?

Yes

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* 9. Please rate your satisfaction with CPA Lab draw centers.

	Very poor	Poor	Fair	Good	Very good
Audubon (3101 Poplar Level Road)	Audubon (3101 Poplar Level Road) Very poor	Audubon (3101 Poplar Level Road) Poor	Audubon (3101 Poplar Level Road) Fair	Audubon (3101 Poplar Level Road) Good	Audubon (3101 Poplar Level Road) Very good
Hikes Point (2935 Breckenridge Lane, Suite 101)	Hikes Point (2935 Breckenridge Lane, Suite 101) Very poor	Hikes Point (2935 Breckenridge Lane, Suite 101) Poor	Hikes Point (2935 Breckenridge Lane, Suite 101) Fair	Hikes Point (2935 Breckenridge Lane, Suite 101) Good	Hikes Point (2935 Breckenridge Lane, Suite 101) Very good
Norton Healthcare – St. Matthews campus (Norton Medical Plaza 1 – St. Matthews, Suite 1G, 3999 Dutchmans Lane)	Norton Healthcare – St. Matthews campus (Norton Medical Plaza 1 – St. Matthews, Suite 1G, 3999 Dutchmans Lane) Very poor	Norton Healthcare – St. Matthews campus (Norton Medical Plaza 1 – St. Matthews, Suite 1G, 3999 Dutchmans Lane) Poor	Norton Healthcare – St. Matthews campus (Norton Medical Plaza 1 – St. Matthews, Suite 1G, 3999 Dutchmans Lane) Fair	Norton Healthcare – St. Matthews campus (Norton Medical Plaza 1 – St. Matthews, Suite 1G, 3999 Dutchmans Lane) Good	Norton Healthcare – St. Matthews campus (Norton Medical Plaza 1 – St. Matthews, Suite 1G, 3999 Dutchmans Lane) Very good
Novak Center for Children’s Health (411 E. Chestnut St., Suite 388)	Novak Center for Children’s Health (411 E. Chestnut St., Suite 388) Very poor	Novak Center for Children’s Health (411 E. Chestnut St., Suite 388) Poor	Novak Center for Children’s Health (411 E. Chestnut St., Suite 388) Fair	Novak Center for Children’s Health (411 E. Chestnut St., Suite 388) Good	Novak Center for Children’s Health (411 E. Chestnut St., Suite 388) Very good
Springhurst (Meridian Building, Suite LL10, 3810 Springhurst Blvd.)	Springhurst (Meridian Building, Suite LL10, 3810 Springhurst Blvd.) Very poor	Springhurst (Meridian Building, Suite LL10, 3810 Springhurst Blvd.) Poor	Springhurst (Meridian Building, Suite LL10, 3810 Springhurst Blvd.) Fair	Springhurst (Meridian Building, Suite LL10, 3810 Springhurst Blvd.) Good	Springhurst (Meridian Building, Suite LL10, 3810 Springhurst Blvd.) Very good
Elizabethtown, Kentucky (2412 Ring Road)	Elizabethtown, Kentucky (2412 Ring Road) Very poor	Elizabethtown, Kentucky (2412 Ring Road) Poor	Elizabethtown, Kentucky (2412 Ring Road) Fair	Elizabethtown, Kentucky (2412 Ring Road) Good	Elizabethtown, Kentucky (2412 Ring Road) Very good

If you answered 'very poor' to any of the above, please tell us why you gave that response.

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* 10. Please rate your satisfaction with CPA Lab on billing and insurance.

	Very poor	Poor	Fair	Good	Very good
Bills are accurate and on time.	Bills are accurate and on time. Very poor	Bills are accurate and on time. Poor	Bills are accurate and on time. Fair	Bills are accurate and on time. Good	Bills are accurate and on time. Very good
Participation with insurance companies is comprehensive.	Participation with insurance companies is comprehensive. Very poor	Participation with insurance companies is comprehensive. Poor	Participation with insurance companies is comprehensive. Fair	Participation with insurance companies is comprehensive. Good	Participation with insurance companies is comprehensive. Very good
Patient billing is addressed appropriately.	Patient billing is addressed appropriately. Very poor	Patient billing is addressed appropriately. Poor	Patient billing is addressed appropriately. Fair	Patient billing is addressed appropriately. Good	Patient billing is addressed appropriately. Very good
Billing concerns are addressed in a timely manner.	Billing concerns are addressed in a timely manner. Very poor	Billing concerns are addressed in a timely manner. Poor	Billing concerns are addressed in a timely manner. Fair	Billing concerns are addressed in a timely manner. Good	Billing concerns are addressed in a timely manner. Very good

If you answered 'very poor' to any of the above, please tell us why you gave that response.

CPA Lab Satisfaction Survey

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* 1. Please rate your overall satisfaction with CPA Lab.

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* 2. Please rate your satisfaction with CPA Lab on courier services.

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* 3. Please rate your satisfaction with CPA Lab on report delivery.

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* 4. Please rate your satisfaction with CPA Lab on report quality.

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* 5. Please rate your satisfaction with CPA Lab on client service.

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* 6. If the relations coordinator services have been used, please rate the level of satisfaction.

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* 7. Please rate your satisfaction with CPA Lab on phlebotomy.

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* 8. Are you aware that any patients ordered in Epic can be sent to our phlebotomy draw centers to have blood drawn and results sent back to you via Epic?

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* 9. Please rate your satisfaction with CPA Lab draw centers.

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* 10. Please rate your satisfaction with CPA Lab on billing and insurance.

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* 11. Are there other services CPA Lab could offer to better serve your office or patient needs?

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* 12. What is your current role?

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* 13. What is your full name?

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* 14. What is your location?