Virginia Career Works - Blue Ridge Region Customer Satisfaction Survey Virginia Career Works - Blue Ridge Region Customer Satisfaction Survey Question Title * 1. Welcome to Virginia Career Works. Please tell us which Center you are visiting today. Roanoke Center Franklin Center Covington Center OK Question Title * 2. Why did you come into the Center today? OK Question Title * 3. How did you hear about the Center? Virginia Career Works Website/Internet Friend/Relative Employer/Former Employer Training/Education Provider Another Agency Unemployment Insurance Letter Other (please specify) OK Question Title * 4. Please tell us about your experience today: Strongly Disagree Disagree Neutral Agree Strongly Agree Staff was helpful and knowledgeable Staff was helpful and knowledgeable Strongly Disagree Staff was helpful and knowledgeable Disagree Staff was helpful and knowledgeable Neutral Staff was helpful and knowledgeable Agree Staff was helpful and knowledgeable Strongly Agree Staff was friendly, courteous and respectful Staff was friendly, courteous and respectful Strongly Disagree Staff was friendly, courteous and respectful Disagree Staff was friendly, courteous and respectful Neutral Staff was friendly, courteous and respectful Agree Staff was friendly, courteous and respectful Strongly Agree Staff responded quickly to my employment needs Staff responded quickly to my employment needs Strongly Disagree Staff responded quickly to my employment needs Disagree Staff responded quickly to my employment needs Neutral Staff responded quickly to my employment needs Agree Staff responded quickly to my employment needs Strongly Agree Facility and equipment were neat and clean Facility and equipment were neat and clean Strongly Disagree Facility and equipment were neat and clean Disagree Facility and equipment were neat and clean Neutral Facility and equipment were neat and clean Agree Facility and equipment were neat and clean Strongly Agree OK Question Title * 5. Considering all the expectations you may have had about our services, to what extent have we met your expectations? Exceeded expectations Met expectations Did not meet some expectations Did not meet any expectations OK Question Title * 6. What types of services/programs would you like additional information on? Job search assistance Career exploration Resume assistance Labor market information Career counseling/planning Orientation to program services Education/training opportunities Assistance with transportation Assistance with childcare Other (please specify) OK NEXT
