Survey on Mobile Checkout, SEI Support, Forced Distribution and Social Unrest

As areas of the U.S. start to open up after COVID-19 shutdowns, safety and health, store operations and financial issues are still of concern to franchisees. The National Coalition is conducting this survey to identify and evaluate the needs of our franchisees as the COVID-19 crisis continues. In this survey, we ask for your opinions about mobile checkout, SEI support during the pandemic, forced distribution of COVID essentials and the effects on your stores of social unrest. The National Coalition functions as your advocate, so we urge all franchisees to complete this survey promptly and provide your honest opinions so that we can communicate effectively on your behalf about these issues with SEI. Thank you for your assistance and please stay safe during these challenging times.

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* 1. How much knowledge do you have about the mobile checkout program? 

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* 2. Has 7-Eleven done a good job of informing you about mobile checkout? 

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* 3. Do you believe you have enough information to make a decision about whether mobile checkout is right for your business?

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* 4. Do you have specific concerns about inventory variations caused by mobile checkout?

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* 5. Rate your concerns about the following mobile checkout issues.

  Not Concerned Somewhat Concerned Very Concerned Need More Information
Inventory variations
Cost to you/Cost of training
Ease of use
Cost of credit card transactions
Customer confusion
Troubleshooting
Control over customer transactions
Potential checkout disruption and/or customer conflicts

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* 6. Would you like to see more testing before mobile checkout is rolled out nationwide?

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* 7. How would you rate 7-Eleven's financial support through the ongoing pandemic?

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* 8. How would you rate 7-Eleven's operational support during the ongoing pandemic?

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* 9. Did forced distribution of COVID essentials hurt your margin?

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* 10. Has forced distribution of COVID essentials hampered your ability to keep track of inventory?

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* 11. As a result of forced distribution of COVID essentials, have you received items you don't need/can't sell?

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* 12. Do you feel the opt in/opt out system was easy to navigate through the draw portal?

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* 13. Are the products you have been receiving through forced distribution of COVID essentials up to brand standards?

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* 14. Do you believe forced distribution of COVID essentials helped us to get the products we needed faster?

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* 15. Were your stores affected by social unrest related to George Floyd's death?

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* 16. Please enter your contact information.

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* 17. Optional: Please add me to the National Coalition News mailing list.

0 of 17 answered
 

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