Customer Service and Satisfaction Survey

Please answer all questions and rank your satisfaction from Excellent to Poor. For items not used or experienced, please select N/A.

Question Title

* BHM Airport Terminal

	Excellent	Good	Average	Fair	Poor	N/A
Signage and directions:	Signage and directions: Excellent	Signage and directions: Good	Signage and directions: Average	Signage and directions: Fair	Signage and directions: Poor	Signage and directions: N/A
Terminal cleanliness and appearance:	Terminal cleanliness and appearance: Excellent	Terminal cleanliness and appearance: Good	Terminal cleanliness and appearance: Average	Terminal cleanliness and appearance: Fair	Terminal cleanliness and appearance: Poor	Terminal cleanliness and appearance: N/A
Accuracy of Flight Information on Display Screens:	Accuracy of Flight Information on Display Screens: Excellent	Accuracy of Flight Information on Display Screens: Good	Accuracy of Flight Information on Display Screens: Average	Accuracy of Flight Information on Display Screens: Fair	Accuracy of Flight Information on Display Screens: Poor	Accuracy of Flight Information on Display Screens: N/A
Restroom cleanliness:	Restroom cleanliness: Excellent	Restroom cleanliness: Good	Restroom cleanliness: Average	Restroom cleanliness: Fair	Restroom cleanliness: Poor	Restroom cleanliness: N/A

Comment:

Question Title

* Parking

	Excellent	Good	Average	Fair	Poor	N/A
Signage and directions:	Signage and directions: Excellent	Signage and directions: Good	Signage and directions: Average	Signage and directions: Fair	Signage and directions: Poor	Signage and directions: N/A
Convenience/walking distance to terminal:	Convenience/walking distance to terminal: Excellent	Convenience/walking distance to terminal: Good	Convenience/walking distance to terminal: Average	Convenience/walking distance to terminal: Fair	Convenience/walking distance to terminal: Poor	Convenience/walking distance to terminal: N/A
Airport Shuttle wait / service:	Airport Shuttle wait / service: Excellent	Airport Shuttle wait / service: Good	Airport Shuttle wait / service: Average	Airport Shuttle wait / service: Fair	Airport Shuttle wait / service: Poor	Airport Shuttle wait / service: N/A
Customer service:	Customer service: Excellent	Customer service: Good	Customer service: Average	Customer service: Fair	Customer service: Poor	Customer service: N/A

Question Title

* Where did you park?

Parking Deck - Hourly

Parking Deck - Daily

Economy Lot

Valet

Other

Comment:

Question Title

* Arrivals and Departures

	Excellent	Good	Average	Fair	Poor	N/A
Speed of airline check-in:	Speed of airline check-in: Excellent	Speed of airline check-in: Good	Speed of airline check-in: Average	Speed of airline check-in: Fair	Speed of airline check-in: Poor	Speed of airline check-in: N/A
Courtesy of airline staff:	Courtesy of airline staff: Excellent	Courtesy of airline staff: Good	Courtesy of airline staff: Average	Courtesy of airline staff: Fair	Courtesy of airline staff: Poor	Courtesy of airline staff: N/A
Wait times at TSA security checkpoint:	Wait times at TSA security checkpoint: Excellent	Wait times at TSA security checkpoint: Good	Wait times at TSA security checkpoint: Average	Wait times at TSA security checkpoint: Fair	Wait times at TSA security checkpoint: Poor	Wait times at TSA security checkpoint: N/A
Courtesy of TSA staff:	Courtesy of TSA staff: Excellent	Courtesy of TSA staff: Good	Courtesy of TSA staff: Average	Courtesy of TSA staff: Fair	Courtesy of TSA staff: Poor	Courtesy of TSA staff: N/A
Wait times for baggage delivery:	Wait times for baggage delivery: Excellent	Wait times for baggage delivery: Good	Wait times for baggage delivery: Average	Wait times for baggage delivery: Fair	Wait times for baggage delivery: Poor	Wait times for baggage delivery: N/A

Question Title

* Choose your airline:

American

Delta

Southwest

United

Comment:

Question Title

* Restaurants / Gift Shops / Newsstands

	Excellent	Good	Average	Fair	Poor	N/A
Food staff service and courtesy:	Food staff service and courtesy: Excellent	Food staff service and courtesy: Good	Food staff service and courtesy: Average	Food staff service and courtesy: Fair	Food staff service and courtesy: Poor	Food staff service and courtesy: N/A
Food selection and prices:	Food selection and prices: Excellent	Food selection and prices: Good	Food selection and prices: Average	Food selection and prices: Fair	Food selection and prices: Poor	Food selection and prices: N/A
Cleanliness of food areas:	Cleanliness of food areas: Excellent	Cleanliness of food areas: Good	Cleanliness of food areas: Average	Cleanliness of food areas: Fair	Cleanliness of food areas: Poor	Cleanliness of food areas: N/A
Retail staff service and courtesy:	Retail staff service and courtesy: Excellent	Retail staff service and courtesy: Good	Retail staff service and courtesy: Average	Retail staff service and courtesy: Fair	Retail staff service and courtesy: Poor	Retail staff service and courtesy: N/A
Retail selection and prices:	Retail selection and prices: Excellent	Retail selection and prices: Good	Retail selection and prices: Average	Retail selection and prices: Fair	Retail selection and prices: Poor	Retail selection and prices: N/A

Comment:

Question Title

* Ground Transportation

	Excellent	Good	Average	Fair	Poor	N/A
Customer service:	Customer service: Excellent	Customer service: Good	Customer service: Average	Customer service: Fair	Customer service: Poor	Customer service: N/A

Question Title

* Choose the transit method you used:

Rental Car (List below)

Taxi

Limo / Hired Shuttle

Hotel Shuttle

Comment:

Question Title

* Amenities and Special Services

	Excellent	Good	Average	Fair	Poor	N/A
Information Desk (Lower Level):	Information Desk (Lower Level): Excellent	Information Desk (Lower Level): Good	Information Desk (Lower Level): Average	Information Desk (Lower Level): Fair	Information Desk (Lower Level): Poor	Information Desk (Lower Level): N/A
Wi-Fi and Internet services:	Wi-Fi and Internet services: Excellent	Wi-Fi and Internet services: Good	Wi-Fi and Internet services: Average	Wi-Fi and Internet services: Fair	Wi-Fi and Internet services: Poor	Wi-Fi and Internet services: N/A
Cash machines (ATM):	Cash machines (ATM): Excellent	Cash machines (ATM): Good	Cash machines (ATM): Average	Cash machines (ATM): Fair	Cash machines (ATM): Poor	Cash machines (ATM): N/A
Skycap courtesy and service:	Skycap courtesy and service: Excellent	Skycap courtesy and service: Good	Skycap courtesy and service: Average	Skycap courtesy and service: Fair	Skycap courtesy and service: Poor	Skycap courtesy and service: N/A
Baggage Carts:	Baggage Carts: Excellent	Baggage Carts: Good	Baggage Carts: Average	Baggage Carts: Fair	Baggage Carts: Poor	Baggage Carts: N/A

Comment:

Question Title

* Overall Satisfaction of Airport and Staff

Exceeds your expectations

Meets your expectations

Does not meet your expectations

Comment:

Question Title

* When did you travel?

Date and time of travel:

Date

Time

AM/PM

Question Title

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