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Your Input Is Important

Dear Customer,

Our team at Burlington Hydro is currently working on preparing our Cost-of-Service Rate Application to the Ontario Energy Board (OEB) which regulates how much Burlington Hydro can charge customers for delivery of electricity. As part of our planning process, we’d like your thoughts on our investment priorities for the coming years, which in turn, will inform the rates that we will apply for. If approved, this application will form the basis for rates from 2026 through 2030.

Our survey covers four areas. We provide some context in each area, and then ask for your input:
  1. Brief background on the Ontario electricity industry and Burlington Hydro's role.
  2. Our business planning and how the industry may change in the future.
  3. Our proposed business plan and the bottom line – how this spending affects your electricity bill and the service you receive.
  4. Your thoughts on how we can best communicate with you in the future about these plans and some demographic questions.
The survey should take about 30 minutes.

For our Residential Customers only, eligible survey respondents** will be entered into a draw for one of two $500 gift cards, subject to the rules described in detail at the end of the survey. To be entered into the draw, you need to answer all the required questions (marked with a “✽”) and provide your contact information (which will be separated from your survey response). Winners will be selected randomly from eligible survey respondents and will be notified by a member of our team at Burlington Hydro.

For our Small Commercial Customers only (GS<50), eligible survey respondents** will be entered into a draw and $500 will be donated to the Burlington Food Bank in the winner's name, subject to the rules described in detail at the end of the survey. To be entered into the draw, you need to answer all the required questions (marked with a “✽”) and provide your contact information (which will be separated from your survey response). Winners will be selected randomly from eligible survey respondents and will be notified by a member of our team at Burlington Hydro.

We want to assure you that your survey responses are confidential. You will not be identified as the source of any feedback that you provide. Decision Partners, an independent research company retained by Burlington Hydro, will collect the data and produce a summary report which will be submitted to the OEB as part of our Cost-of-Service Rate Application. The report will not identify anyone as the source of any feedback.*** Decision Partners will conduct the random draw and provide the winners' names to the Burlington Hydro Team separately from the survey report (see contest rules at the end of the survey). If you have any questions about the survey, you can contact Decision Partners at sthorne@decisionpartners.co or Burlington Hydro at regulatoryaffairs@burlingtonhydro.com.

On behalf of our team at Burlington Hydro, I’d like to thank you for taking the time to learn about our planning and providing your feedback through this survey. Your input is important to us. We look forward to hearing from you.

Gerry Smallegange
President and CEO
Burlington Hydro
**The survey is open to all Burlington Hydro Residential and Commercial Customers, however, the separate draws are limited to Residential and Small Commercial Customers only. One entry per customer account. The Residential Customer prize will be awarded to the person listed as the contact name associated with the customer account. The Small Commercial Customer donation will be awarded to the Burlington Food Bank in the name of the Small Commercial Customer company associated with the account.

***If you would like more information on Decision Partners’ Privacy Policy, you can view it at: https://www.decisionpartners.co/Images/PrivacyPolicy.pdf.
 
 6% of survey complete.

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