Self-assessment: Is it time to change?

The hardest part of starting a change process is accepting that change has to happen. Accepting the need to change means accepting the planning, execution, training, and indefinite iterations involved.

Need a little more insight into your need for change? Just ask yourself a few questions:

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* 1. Are your travelers complaining about your travel program (this includes booking, wellness, approvals, and overall experience)?

I have received complaints concerning one or fewer of the above.

I have received complaints concerning two to three of the above.

I have received complaints concerning four or more of the above.

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* 2. Are you exceeding your projected budget each fiscal year?

I am coming in below my budget year after year.

I am meeting my budget every year and feel stretched thin.

I am over budget each year and I’m finding it difficult to reign in expenses.

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* 3. How many TMCs does your global organization employ?

We work with one TMC globally.

We use one TMC in each key market (AMER, APAC, EMEA, LATAM, etc.).

We use a different TMC in each country we operate in.

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* 4. When was the last time your audited your travel program?

We have a set audit schedule (quarterly, biannually, yearly).

We conduct an audit when things aren’t going well.

I can’t remember the last time we had an audit.

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* 5. How many software tools are you currently using to manage your travel program (this includes traveler-facing and management-only tech)?

2-5

6-10

10+

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* 6. On average, how far out do your travelers book trips, and how long does it take for post-trip expenses to be approved?

Our travelers book at least 10 days out and we remit expenses within two business days after their trip.

Our travelers book at least five days out and we remit expenses within five business days after their trip.

Our travelers book up until the day before their trip, and we remit expenses on a first-come, first-served basis.