Customer Experience How are we doing? We value your input. Question Title * 1. Service received at Access DFW Fingerprints Renewal New Badge AOA Permits Training Authorized Signatory Assistance Reprint Other (please specify) Question Title * 2. Please rate the ease of joining the line 1 Extremely Difficult 2 3 4 5 Average 6 7 8 9 10 Extremely Easy Please rate on a scale of 1-10 Please rate on a scale of 1-10 1 Extremely Difficult Please rate on a scale of 1-10 2 Please rate on a scale of 1-10 3 Please rate on a scale of 1-10 4 Please rate on a scale of 1-10 5 Average Please rate on a scale of 1-10 6 Please rate on a scale of 1-10 7 Please rate on a scale of 1-10 8 Please rate on a scale of 1-10 9 Please rate on a scale of 1-10 10 Extremely Easy Question Title * 3. Were you greeted upon arrival? Yes No Question Title * 4. What was your wait time before you were seen for your service at Access DFW? 0 Minutes 60 Clear i We adjusted the number you entered based on the slider’s scale. Question Title * 5. Please rate the Agent(s) that assisted you today Exceeded expectations Met expectations Below expectations Name of Agent(s) assisting you Question Title * 6. Please rate the cleanliness of the Access DFW office 1 Extremely Dissatisfied 2 3 4 5 6 7 8 9 10 Extremely Satisfied Please rate on a scale from 1-10 Please rate on a scale from 1-10 1 Extremely Dissatisfied Please rate on a scale from 1-10 2 Please rate on a scale from 1-10 3 Please rate on a scale from 1-10 4 Please rate on a scale from 1-10 5 Please rate on a scale from 1-10 6 Please rate on a scale from 1-10 7 Please rate on a scale from 1-10 8 Please rate on a scale from 1-10 9 Please rate on a scale from 1-10 10 Extremely Satisfied Additional feedback Question Title * 7. Did you experience any issues during your visit at Access DFW? Yes No If yes, please specify Question Title * 8. Overall, how satisfied are you with your visit to Access DFW? 1 Dissatisfied 2 3 4 5 6 7 8 9 10 Extremely Satisified Please rate on a scale from 1-10 Please rate on a scale from 1-10 1 Dissatisfied Please rate on a scale from 1-10 2 Please rate on a scale from 1-10 3 Please rate on a scale from 1-10 4 Please rate on a scale from 1-10 5 Please rate on a scale from 1-10 6 Please rate on a scale from 1-10 7 Please rate on a scale from 1-10 8 Please rate on a scale from 1-10 9 Please rate on a scale from 1-10 10 Extremely Satisified Additional feedback - Please leave contact information if you would like to receive a response. Question Title * 9. Do you like the current Access DFW Office hours (days and hours)? Yes No If no, please provide your recommendation of days and/or hours: Done
