Some calls to 911 and the City’s non-emergency number are for situations that do not need a police officer to respond.  In July 2021, the City of Antioch and Urban Strategies Council (USC), a not-for-profit social justice organization, began designing a program to address non-emergency calls using well-trained community respondents.

To develop Antioch’s model, USC is collecting input from Antioch residents who have experience with the 911-system or feedback on how the City addresses non-emergency 911 calls and community needs. Answers will help develop a new community-based response system with a focus on harm reduction strategies that better serve residents in need and enable first responders to focus on violent crimes and serious medical emergencies.

This survey aims to understand community needs from the voice of the people most impacted. The survey is anonymous and confidential and takes seven minutes to complete. Thank you for your participation! 

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* 1. Do you live in Antioch?

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* 2. Have you called or interacted with the emergency services (Police, Firefighters, Paramedics, etc.)?

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* 3. Was your call for an emergency situation?

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* 4. How many times have you called the emergency system in the last 12 months?

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