Antioch Public Library District invites you to complete this survey so we can learn more about your experiences with our services, programs, staff, and facilities. The library is engaged in a strategic planning process and your responses will help inform our future plans. Even if you do not have a library card or have not visited the library recently, your responses are important for future planning purposes.

All responses are strictly confidential and no information will be shared that identifies respondents. The survey report will be used to inform future collections, services, programs, and spaces.

If you have any questions about this survey or would like assistance in responding, please contact Jennifer Drinka, jdrinka@apld.info, 224-788-9051.

This survey should take you about 8 minutes to complete (but feel free to take as much time as you need). Please review all questions even if you do not respond to all of them and be sure to click DONE at the end to submit your survey.

Thank you for your time!

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* 1. Do you have an Antioch Public Library District card?

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* 2. If you frequently use another public library in the area, please indicate which library and what you like about that library.

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* 3. What would make it easier for you to use the Antioch Public Library District?

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* 4. How satisfied are you with the Antioch Public Library District overall?

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* 5. Please rate how satisfied you are overall with the following aspects of the library.

  Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied N/A
Selection and ease of access to the library's physical collections
Selection and ease of access to the library's digital collections
Atmosphere in the library
Customer service
Technology available at the library
Library website
Spaces for quiet reading/working
Opportunities to socialize or meet people
Library social media
How well my culture and/or interests are represented in the library's collections
How well my culture and/or interests are represented in the library's events

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* 6. For any items that you clicked dissatisfied or very dissatisfied, what can the library do to increase your satisfaction?

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* 7. Please rate your comfort level using the following library services.

  Very comfortable Comfortable Slightly comfortable Not at all comfortable I am aware of this service but have not used it. I am not aware of this service.
Checking out materials in the library
Finding materials on my own in the library 
Asking for help finding materials in the library
Asking questions about my library account
Using the library's website
Using the library's online catalog to search for items and place holds
Using Hoopla or Libby/OverDrive to check out eBooks and eAudiobooks
Registering for events through the online event calendar
Using an online database (such as Ancestry, Consumer Reports, or Rosetta Stone)

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* 8. Please rate the following library services, collections, programs, and spaces in terms of their value to you and your family.

  Very valuable Valuable Slightly valuable Not valuable at all Not aware this was available at the library
Physical materials to check out
Digital materials to download or stream
Use of a computer or printer
Get help from staff
Use WiFi
Make copies or send a fax
Attend a program
To read
To work or study
Use of a meeting room
Use of notary service
Special collections of items to check out (hotspots, projector, laptop, musical instruments, telescopes)

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* 9. What programs, services, or collections could the library add that would be valuable to you and your family? 

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* 10. Where do you learn about what is going on at the library? (Check all that apply.)

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* 11. Where are other places that you get news about the community?

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* 12. We are thinking about where to focus our resources over the next few years. Please rate the items below based on your level of interest.

  Very interested Interested Slightly interested Not at all interested
Increasing partnerships and outreach (such as having a table at events or a pop-up library)
Additional programming for young children (Birth-age 5)
Additional programming for elementary age children (Kindergarten-5th grade)
Additional programming for teens (6th-12th grade)
Additional programming for adults
Additional programming for older adults (age 55+)
Additional programming for all ages
Additional technology support (computer classes, one-on-one tech support)
Increasing access to digital content
New technology devices to check out (hotspots, Chromebooks, etc.)
Opportunities to meet with a community nurse or medical professional
Mental health support groups

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* 13. When it comes to children's programs at the library, which option do you prefer?

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* 14. Please indicate your interest in the following aspects of library programming. (Examples of self-directed activities are take and make crafts, puzzles, games, and other activities that you can drop in and do anytime or take home.)

  Very interested Interested Slightly interested Not at all interested
Self-directed activities for older adults (age 55+)
Self-directed activities for adults
Self-directed activities for teens (6th-12th grades)
Self-directed activities for elementary age children (Kindergarten-5th grade)
Self-directed activities for young children (Birth-5th grade)
Virtual programs (on Zoom)

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* 15. Which of the following do you feel are important roles the library plays in our community? (Check all that apply.)

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* 16. Besides your home, where do you spend time in the community?

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* 17. What community needs are you aware of and how can the library help address these needs?

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* 18. Please choose all statements below that describe you.

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* 19. What is your age?  (Optional)

If you are done with the survey, please click DONE to submit it.

If you have any additional questions or feedback, please contact Jennifer Drinka, jdrinka@apld.info, 224-788-9051.

Thank you for your responses.

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