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Your feedback is very important to us. As our mission to you, we pledge to provide quality financial services, in a personal way that exceeds our members' needs. The insights you provide in this survey ensure we are doing exactly that. Thank you for taking the time to share your opinions with our team. 

Please note that you must be a member of Advanz Credit Union to take this survey and be eligible for the gift card drawing. Only one submission is allowed per member. Thank you!

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* 1. How long have you been a member of the Credit Union?

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* 2. What is your age category?

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* 3. Do you have any immediate family members that belong to the Credit Union?

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* 4. Which Advanz branch do you most frequently visit?

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* 5. How do you prefer to conduct your transactions? Please check all that apply.

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* 6. Do you view the credit union as your primary financial institution (where you have most of your accounts and choose first for your financial needs)?

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* 7. How well do our products meet your needs?

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* 8. What other products/services would you like to see at the Credit Union?

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* 9. Please indicate which of the following Advanz products you are familiar with and/or have used. Select all that apply.

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* 10. Please rate the following Advanz products/services. If you are not familiar with a product or service, please skip and only respond to products you are aware of and/or use. 

  Convenience Ease of Use Features
Online/Mobile Banking
Mobile Deposit
Bill Pay
CardNav - Card Controls for debit/credit cards

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* 11. How would you rate the service you receive from the Credit Union?

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* 12. How would you rate the convenience of the Credit Union's branch locations?

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* 13. How would you rate the variety of products/services offered by the Credit Union?

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* 14. How likely is it that you would recommend Advanz Credit Union to a friend or colleague?

NOT AT ALL LIKELY
EXTREMELY LIKELY

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* 15. How likely are you to continue to have an account with us?

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* 16. Additional comments:

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* 17. Please enter your contact information if you would like to enter our gift card drawing for all survey participants (so that we may contact you if you win). As a reminder, you must be a current member of Advanz Credit Union to be eligible.

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