Customer Survey Question Title * 1. Customer/Location First & Last Name Your Title & Company Name City/Town State/Province -- select state -- AL AlabamaAK AlaskaAS American SamoaAZ ArizonaAR ArkansasCA CaliforniaCO ColoradoCT ConnecticutDE DelawareDC District of ColumbiaFM Federated States of MicronesiaFL FloridaGA GeorgiaGU GuamHI HawaiiID IdahoIL IllinoisIN IndianaIA IowaKS KansasKY KentuckyLA LouisianaME MaineMH Marshall IslandsMD MarylandMA MassachusettsMI MichiganMN MinnesotaMS MississippiMO MissouriMT MontanaNE NebraskaNV NevadaNH New HampshireNJ New JerseyNM New MexicoNY New YorkNC North CarolinaND North DakotaMP Northern Mariana IslandsOH OhioOK OklahomaOR OregonPW PalauPA PennsylvaniaPR Puerto RicoRI Rhode IslandSC South CarolinaSD South DakotaTN TennesseeTX TexasUT UtahVT VermontVI Virgin IslandsVA VirginiaWA WashingtonWV West VirginiaWI WisconsinWY Wyoming ZIP/Postal Code Email Address Phone Number OK Question Title * 2. A&D Project Manager (if known) OK Question Title * 3. Project Number (if known) OK Question Title * 4. A&D Account Manager (if known) OK Question Title * 5. How was the Completeness and Clarity of A&D Proposal? Very Dissatisfied Below Expectations As Expected Very Good Exceeded Expectations N/A Very Dissatisfied Below Expectations As Expected Very Good Exceeded Expectations N/A OK Question Title * 6. Account Management: Your Experience with the Sales team both prior to and after the sale? Very Dissatisfied Below Expectations As Expected Very Good Exceeded Expectations N/A Very Dissatisfied Below Expectations As Expected Very Good Exceeded Expectations N/A OK Question Title * 7. Engineering: How do you feel about the System design and documentation? Very Dissatisfied Below Expectations As Expected Very Good Exceeded Expectations N/A Very Dissatisfied Below Expectations As Expected Very Good Exceeded Expectations N/A OK Question Title * 8. Manufacturing: How do you feel about the Workmanship of the product? Very Dissatisfied Below Expectations As Expected Very Good Exceeded Expectations N/A Very Dissatisfied Below Expectations As Expected Very Good Exceeded Expectations N/A OK Question Title * 9. Installation: Were the installers Knowledgeable and Professional? Very Dissatisfied Below Expectations As Expected Very Good Exceeded Expectations N/A Very Dissatisfied Below Expectations As Expected Very Good Exceeded Expectations N/A OK Question Title * 10. Commissioning: Were they Knowledgeable, Professional and helpful with Acceptance Testing? Very Dissatisfied Below Expectations As Expected Very Good Exceeded Expectations N/A Very Dissatisfied Below Expectations As Expected Very Good Exceeded Expectations N/A OK Question Title * 11. Project Management: Were the PMPs fast to resolve issues and helpful with scheduling? Very Dissatisfied Below Expectations As Expected Very Good Exceeded Expectations N/A Very Dissatisfied Below Expectations As Expected Very Good Exceeded Expectations N/A OK Question Title * 12. Training: Were the training staff Knowledgeable, Clear, Helpful? Very Dissatisfied Below Expectations As Expected Very Good Exceeded Expectations N/A Very Dissatisfied Below Expectations As Expected Very Good Exceeded Expectations N/A OK Question Title * 13. Equipment: Ease of use - is the product straightforward? Very Dissatisfied Below Expectations As Expected Very Good Exceeded Expectations N/A Very Dissatisfied Below Expectations As Expected Very Good Exceeded Expectations N/A OK Question Title * 14. Equipment: How does it perform? Very Dissatisfied Below Expectations As Expected Very Good Exceeded Expectations N/A Very Dissatisfied Below Expectations As Expected Very Good Exceeded Expectations N/A OK Question Title * 15. How was your overall experience with A&D on this project? Very Dissatisfied Below Expectations As Expected Very Good Exceeded Expectations N/A Very Dissatisfied Below Expectations As Expected Very Good Exceeded Expectations N/A OK Question Title * 16. How likely are you to buy from A&D Again Very likely Likely Neither likely nor unlikely Unlikely Very unlikely OK Question Title * 17. Would you be willing to refer A&D ? Yes No Referral Name: OK Question Title * 18. What about your experience could be improved? OK Question Title * 19. Can we contact you about your experience to help us improve? Yes No OK DONE
