Customer Survey

Question Title

* 1. Customer/Location

First & Last Name

Your Title & Company Name

City/Town

State/Province

ZIP/Postal Code

Email Address

Phone Number

Question Title

* 2. A&D Project Manager (if known)

Question Title

* 3. Project Number (if known)

Question Title

* 4. A&D Account Manager (if known)

Question Title

* 5. How was the Completeness and Clarity of A&D Proposal?

Very Dissatisfied

Below Expectations

As Expected

Very Good

Exceeded Expectations

N/A

Very Dissatisfied

Below Expectations

As Expected

Very Good

Exceeded Expectations

N/A

Question Title

* 6. Account Management: Your Experience with the Sales team both prior to and after the sale?

Very Dissatisfied

Below Expectations

As Expected

Very Good

Exceeded Expectations

N/A

Very Dissatisfied

Below Expectations

As Expected

Very Good

Exceeded Expectations

N/A

Question Title

* 7. Engineering: How do you feel about the System design and documentation?

Very Dissatisfied

Below Expectations

As Expected

Very Good

Exceeded Expectations

N/A

Very Dissatisfied

Below Expectations

As Expected

Very Good

Exceeded Expectations

N/A

Question Title

* 8. Manufacturing: How do you feel about the Workmanship of the product?

Very Dissatisfied

Below Expectations

As Expected

Very Good

Exceeded Expectations

N/A

Very Dissatisfied

Below Expectations

As Expected

Very Good

Exceeded Expectations

N/A

Question Title

* 9. Installation: Were the installers Knowledgeable and Professional?

Very Dissatisfied

Below Expectations

As Expected

Very Good

Exceeded Expectations

N/A

Very Dissatisfied

Below Expectations

As Expected

Very Good

Exceeded Expectations

N/A

Question Title

* 10. Commissioning: Were they Knowledgeable, Professional and helpful with Acceptance Testing?

Very Dissatisfied

Below Expectations

As Expected

Very Good

Exceeded Expectations

N/A

Very Dissatisfied

Below Expectations

As Expected

Very Good

Exceeded Expectations

N/A

Question Title

* 11. Project Management: Were the PMPs fast to resolve issues and helpful with scheduling?

Very Dissatisfied

Below Expectations

As Expected

Very Good

Exceeded Expectations

N/A

Very Dissatisfied

Below Expectations

As Expected

Very Good

Exceeded Expectations

N/A

Question Title

* 12. Training: Were the training staff Knowledgeable, Clear, Helpful?

Very Dissatisfied

Below Expectations

As Expected

Very Good

Exceeded Expectations

N/A

Very Dissatisfied

Below Expectations

As Expected

Very Good

Exceeded Expectations

N/A

Question Title

* 13. Equipment: Ease of use - is the product straightforward?

Very Dissatisfied

Below Expectations

As Expected

Very Good

Exceeded Expectations

N/A

Very Dissatisfied

Below Expectations

As Expected

Very Good

Exceeded Expectations

N/A

Question Title

* 14. Equipment: How does it perform?

Very Dissatisfied

Below Expectations

As Expected

Very Good

Exceeded Expectations

N/A

Very Dissatisfied

Below Expectations

As Expected

Very Good

Exceeded Expectations

N/A

Question Title

* 15. How was your overall experience with A&D on this project?

Very Dissatisfied

Below Expectations

As Expected

Very Good

Exceeded Expectations

N/A

Very Dissatisfied

Below Expectations

As Expected

Very Good

Exceeded Expectations

N/A

Question Title

* 16. How likely are you to buy from A&D Again

Very likely

Likely

Neither likely nor unlikely

Unlikely

Very unlikely

Question Title

* 17. Would you be willing to refer A&D ?

Yes

Referral Name:

Question Title

* 18. What about your experience could be improved?

Question Title

* 19. Can we contact you about your experience to help us improve?

Yes