South Gippsland Water is looking to amend some of its trade waste acceptance criteria and limits as set out in its Trade Waste Customer Charter. As a result, the Corporation is calling for submissions regarding the proposed changes to the Statement of Approved Acceptance Criteria and Customer Charter.

Your feedback is welcome below

Question Title

* 1. Increasing the limit of oil, fat & grease acceptance criteria
South Gippsland Water has found the limit initially set out 5 years ago when this charter was introduced has been too low and customers cannot achieve these limits.
The Corporation is proposing to increase the limit from 30 mg/L to 100 mg/L.
Do you support this change?

Question Title

* 2. New temperature acceptance criteria
The current customer charter has no criteria listed for the temperature of wastewater discharged.  High temperature wastewater can be a safety risk due to dangerous gases within the sewer system, or exposure for our staff to high temperatures when working on our infrastructure.  The temperature limit will also assist in protecting our infrastructure. 
The proposed new criteria requires wastewater discharged to be a maximum of 38oC.
Do you support this change?

Question Title

* 3. New reference to radioactive substances
The current customer charter has no reference to radioactive substances in wastewater discharged.  Radioactive compounds puts the health and safety of people and the environment at risk.
New reference; Customer’s discharging trade waste must comply with the Radiation Safety Regulations 2007, as amended  or replaced from time to time
Do you support this change?

Question Title

* 4. Proposed new Trade Waste Fees & discount to 'Deemed' customers
South Gippsland Water is proposing to introduce 2 new charges to encourage customers to either install or correctly maintain pre-treatment infrastructure in order to prevent sewer spills and blockages. The Corporation also proposes to provide a discount to ‘Deemed’ customers on account of their low risk to the Corporation.
Do you agree with the principal of charging higher fees to those who place increased load and costs on the system?

Question Title

* 5. South Gippsland Water is also proposing to change the Wastewater Tariff Model.  Would you like to participate in further consultation regarding this proposed new model, for example further letters, emails or surveys?   

Question Title

* 6. Contact Information 

( Privacy & Cookie Notice

T