Help us help you!

We value your experience and input as we strive to tailor our services to meet the needs of our student populations. Please take a few minutes to complete the survey below. As our thanks for taking the time, we will be doing drawings for $5 gift certificates for Subway. After you complete the survey, your advisor will give you a drawing ticket to fill out and hand in at the front desk. Thank you for helping us serve you better!

* 1. What type of student are you?

* 2. Do you attend:

* 3. What was the general purpose of your meeting with your academic advisor? Please check as many as apply.

* 4. Did you have a pre-scheduled appointment, or did you come in as a walk in?

* 5. IF YOU CAME AS A WALK-IN, did you call ahead to assess wait times?

* 6. IF YOU CAME AS A WALK IN, approximately how long was your wait time?
(PLEASE NOTE: If you chose to sign in early, before walk-in hours were scheduled to begin, you SHOULD NOT INCLUDE THAT TIME as part of your waiting time.)

* 7. With which academic advisor did you meet?

* 8. Does this advisor specialize in your area of study, degree, or certificate program?

* 9. Did you prepare for your appointment? (For example, was your major chosen? If not, did you have an appointment with Career Services to help you choose a major? Did you look at the course schedule, and choose the classes you wanted to take before your appointment?)

* 10. Please rate the following statements. My advisor:

  Did not meet expectations. Somewhat met expectations. Met all expectations. Exceeded expectations. Far exceeded expectations. Went above and beyond.
... made me feel welcome and comfortable.
... was respectful.
... was patient and thorough.
... provided valuable information in an understandable way.
... made an effort to find answers to my questions if s/he did not know them.
... met the goal of the appointment (registration, online approval, answered questions, etc.)
... was knowledgeable about processes and services.

* 11. Advisement appointments usually last between 30-45 minutes. Did you allow yourself enough time for this session?

* 12. Please check the items that your advisor successfully completed:

* 13. Please provide an overall rating for this appointment with your advisor.

  Did not meet expectations. Somewhat met expectations. Did meet expectations. Exceeded expectations. Far exceeded expectations. Went over and above.
This session:

* 14. Would you want to meet with this advisor again?

* 15. If you would not want to meet with this advisor again, why not?

* 16. Please feel free to provide comments, insights, or suggestions below.

* 17. What is your gender? (Optional -- for demographic purposes only, to better assist us in serving our student populations.)

* 18. What is your age range? (Optional -- for demographic purposes only, to better assist us in serving our student populations.)

* 19. What is your ethnic/race classification? (Optional -- for demographic purposes only, to better assist us in serving our student populations.)

* 20. Please provide the date you are submitting this survey.

DATE:
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Thank you for taking the time to respond to this survey. Your input is valuable to us. Please turn your drawing ticket in to the staff at the front desk. We will call you if you are a winner.
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