Welcome to the Ready.gov Customer Satisfaction Survey

OMB No. 1660-0130
Expiration: 01/30/2025

Thank you for providing feedback to help us continue to improve our website.
Questions with an asterisk (*) are required.

Question Title

* 1. How would you rate your overall experience on Ready.gov today?

Outstanding

Above Average

Average

Below Average

Poor

Question Title

* 2. Which best describes what you wanted to do on the site today?

I wanted to find out more about a disaster that affects me.

I wanted to learn how to prepare for a disaster.

I wanted to help my business or organization prepare for a disaster.

I wanted to find career or job information.

I wanted to find flood insurance.

I wanted to find flood maps.

I wanted to find contact information.

I wanted to find videos or pictures.

I wanted to find training information.

I wanted to do something else

Question Title

* 3. What information were you looking for today (select up to 3 that apply)?

Disaster Declarations

Recovery Tools

Flood Information for My Home or Business

Flood Maps

Flood Insurance

Job Information

News Releases

Photos and Videos

Preparedness Information

Recovery Tools

Training and Exercises

Something Else

Question Title

* 4. Were you able to complete the purpose of your visit?

Yes

No, broken links.

No, the information wasn’t easy to understand.

No, I couldn’t find what I was looking for.

No, pages didn’t load correctly.

No, outdated information.

No, other

Question Title

* 5. Did the website search help you get the information that you needed?

Yes

I did not use search

No, I wasn’t sure what words to use in my search.

No, results were not helpful.

No, results were not relevant to my search terms or needs.

No, results were too similar to each other.

No, it didn’t return enough results.

No, it returned too many results.

No, Something else

Question Title

* 6. Would you still return to this website if you could get this information or service from another source?

Yes

Question Title

* 7. How likely is it that you would recommend this website to a friend or colleague?

Extremely likely

Very likely

Likely

Unlikely

Not likely at all

Question Title

* 8. Which option best describes you when you think about your reason for visiting the site today (select up to 3 that apply)?

Homeowner or renter

Disaster survivor

Emergency manager or personnel

First responder

Government official or employee

Business owner

Non-profit or organization leader

Vendor or contractor

Insurance agent

Job seeker

Media

Another role not listed here

Thank you for your feedback. Please visit the Ready.gov Contact Us page if you would like to provide additional feedback. We thank you for your time.

Paperwork Reduction Act The public reporting burden to complete this information collection is estimated at 5 minutes per response, including the time for reviewing instructions, searching existing data sources, gathering and maintaining the data needed, and completing and reviewing the collected information. An agency may not conduct or sponsor, and a person is not required to respond to a collection of information unless it displays a currently valid OMB control number and expiration date. Send comments regarding this burden estimate or any other aspect of this collection of information, including suggestions for reducing this burden to DHS/FEMA, fema-new-media@fema.dhs.gov, ATTN: PRA 1601-0014.