Library Customer Satisfaction Survey 2025
Would you mind answering a few questions about your visit today. It will only take a minute and will help us to improve our services.
1.
Please tell us which library you visited today.
Amherst Village Library
Gosnells Library
Mills Park Library
Thornlie Library
Online Library
2.
How would you rate your satisfaction with the library? (Please indicate by rating 1 - 5 stars)
1 star
2 stars
3 stars
4 stars
5 stars
3.
What was the reason for your visit today? (select all that apply)
To borrow items
To use a computer
To use the free Wi-Fi
To use the printer/photocopier
To read the newspapers/magazines
To study
To work
To access information
To attend a library program
To get help from the library staff
To socialise/relax/hang out
To use a meeting room
Other (please specify)
4.
Did you manage to do what you came here for?
Yes
If not, why not?
5.
Please indicate your level of satisfaction with customer service
Staff were friendly
Staff were respectful
Staff were approachable
Staff were knowledgeable
Staff
-- Select an option --
Not satisfied
Somewhat satisfied
Satisfied
Very satisfied
NA
-- Select an option --
Not satisfied
Somewhat satisfied
Satisfied
Very satisfied
NA
-- Select an option --
Not satisfied
Somewhat satisfied
Satisfied
Very satisfied
NA
-- Select an option --
Not satisfied
Somewhat satisfied
Satisfied
Very satisfied
NA
If you have any comments regarding customer service please tell us here.
6.
Please indicate your level of satisfaction with the facility
The library was welcoming
The library was clean
The shelves were tidy
The library was comfortable
Library
-- Select an option --
Not satisfied
Somewhat satisfied
Satisfied
Very satisfied
NA
-- Select an option --
Not satisfied
Somewhat satisfied
Satisfied
Very satisfied
NA
-- Select an option --
Not satisfied
Somewhat satisfied
Satisfied
Very satisfied
NA
-- Select an option --
Not satisfied
Somewhat satisfied
Satisfied
Very satisfied
NA
If you have any comments regarding the facility please tell us here.
7.
Please indicate your level of satisfaction with the resources - (please use slider at the bottom of the screen to access all questions)
Computers, photocopiers, devices
Books, DVDs and other items to borrow
Library catalogue
Meeting/activity rooms
Online resources
Program and/or event
Library Resources
-- Select an option --
Not satisfied
Somewhat satisfied
Satisfied
Very satisfied
NA
-- Select an option --
Not satisfied
Somewhat satisfied
Satisfied
Very satisfied
NA
-- Select an option --
Not satisfied
Somewhat satisfied
Satisfied
Very satisfied
NA
-- Select an option --
Not satisfied
Somewhat satisfied
Satisfied
Very satisfied
NA
-- Select an option --
Not satisfied
Somewhat satisfied
Satisfied
Very satisfied
NA
-- Select an option --
Not satisfied
Somewhat satisfied
Satisfied
Very satisfied
NA
If you have any comments regarding the resources please tell us here.