Discovery Phase - Multiple Choice Questions Question Title * 1. What are some of the goals of the Discovery Phase? Energize and mobilize clients to solve the problem Set the stage for the next phase, Action Planning Get to the root cause of the organization's problem Solve the organization's problem Question Title * 2. Which is the best approach to Discovery? Organic and unfolding Explicit and orderly It depends None of the these Question Title * 3. Experts assert that skipping the Discovery is unethical because that could cause: Focus on symptoms rather than causes Pushing unrealistic strategies Project schedules to get behind None of these Question Title * 4. Discovery itself can cause major change (as an intervention) because it: Enlightens clients about their organization Gets clients excited about change Helps clients to feel heard All of these Question Title * 5. Most important result from Discovery is: Clients learn about research Deep planning and analysis Mobilizing the client for change Specific responsibilities for change Question Title * 6. Which of these can a Project Team help with? Implementing a plan developed by the consultant Monitoring progress and plan implementation Sharing knowledge about the organization Answering employees’ questions about the project Question Title * 7. Members of the Project Team should include: All of these Someone with authority to make organizational decisions Administrative help Some members of the organization Question Title * 8. Diagnostic models can be useful for: Suggesting standards of performance Suggesting what data to collect Suggesting recommendations All of the these Question Title * 9. Which of the following is NOT a guide for selecting what research questions to ask during your Discovery? Ask questions based on consultant’s and client’s personalities Ask about both "people" and "business" side Ask about the present and the future Ask questions derived from a performance standard Question Title * 10. When selecting what data collection tool(s) to use, consider: All of these Sufficient time to use them? Match the organization's culture? Expertise to use the tool? Question Title * 11. In announcing your research plan to participants, which of these does NOT apply? Ask them to explain the root cause of the problem Do not judge or blame anyone Emphasize confidentiality Explain the purpose of research and its benefits to employees Question Title * 12. In determining whom to collect data from, which of these applies? Include those who seem very interested in the problem Include those who seem most affected by the problem Work with those closest to the problem first Avoid collecting from employees who seem very shy Question Title * 13. When sorting your data, sort by: What was said most often and/or strongly Quantitative information Qualitative information What is clearly relevant to the real solution Question Title * 14. Which of these guidelines can help you generate recommendations? All of these Reference any best practices Reference any industry standards Reference a diagnostic model Question Title * 15. What are the primary limitations of brainstorming? All of these Based only on what people can imagine now Can suggest very unrealistic ideas Might not be based on realities outside and inside organization Question Title * 16. Which of the following are common misconceptions about solving ongoing complex problems? To solve them, you must always know exactly what caused them The longer the feedback meeting with the client, the better None of these Clients are often more interested in finding solutions than in finding causes Question Title * 17. When facilitating the feedback meeting with the client, which of these does NOT apply? If the meeting lasts too long, then make the decisions for them Focus primarily on recommendations and not on causes Encourage them to select recommendations especially during the meeting If they get stuck, ask “What if you do nothing?” Question Title * 18. Optionally, please share any feedback to make this quiz even more useful. It is anonymous -- your feedback is not identifiable to you. Thank you! Done