We are keen to hear from you as to how the Independent Living Centre (ILC) is performing. Please take the time to tell us what you thought of our services by completing our feedback survey.

Your feedback and information provided will be treated as private and confidential.

* 1. Which ILC service/s did you have contact with? (You can tick more than one)

* 2. How satisfied did you feel with our staff member’s understanding of your needs?

* 3. Overall, when thinking about your recent contact with the ILC, how satisfied did you feel that our services met your needs?

* 4. Providing a high standard of Customer Service is important to our organisation.
Do you agree or disagree with the following statements.

  Agree Disagree N/A
Staff communicated in a clear manner
Staff respected my privacy & confidentiality
Staff were open to my feedback / complaint

* 5. We aim to provide a timely service (by phone, e-mail, online or visiting our centre).
On your first contact, please rate us on how well we did.

* 6. We aim to help you to make informed decisions.
Can you rate how helpful the service was in helping you make an informed decision?

* 7. How likely is it that you would recommend ILC to a friend or colleague?

Not at all likely
Extremely likely

* 8. Did your experience with the ILC make a difference in your life in anyway? Please briefly share this with us:

* 9. Can you suggest ways we could improve our service below?

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