Test Your General Knowledge About Supervision - Multiple Choice Questions Survey

Question Title

* 1. A supervisor is a person who:

Has employee(s) who report directly to that person

Is responsible for the direct report's progress and productivity

All of these

Manages the direct report's performance

Question Title

* 2. Supervision exists:

Across all levels of management

Only between a supervisor and first-level employees

Is a form of leadership

None of these

Question Title

* 3. It helps a great deal for supervisors to know the broader context in which they supervise, including:

Strategic mission and goals

Which leadership approach to use and when

All of these

Culture of the organization

Question Title

* 4. A major challenge for new first-level supervisors is often that they:

Are using "people skills" that they never used before

Must get their work done via other peoples' work

All of these

Must trust others to get the work done

Question Title

* 5. The stress of a supervisor's job depends on:

Their own personality

The ability to effectively delegate to direct reports

All of these

Access to resources and others' expertise

Question Title

* 6. Because of the stress of supervision, they should "supervise themselves", including to:

Recognize signs of stress

Learn to delegate

Communicate widely

Focus especially on customer service

Question Title

* 7. In the role of advocate, the supervisor represents:

The direct reports' opinions to upper management

All of these

The direct reports' needs to upper management

Upper managements' needs to direct reports

Question Title

* 8. In the role of boss, the supervisor:

Tells direct reports what results to accomplish and by when

Gives direction and guidance to direct reports

All of these

Has tremendous influence over direct reports

Question Title

* 9. In the role of coach, the supervisor:

Poses thoughtful questions to direct reports

Helps especially with reports' physical accomplishments'

Helps to bring out reports' own wisdom

All of these

Question Title

* 10. In the role of facilitator, the supervisor:

Supports a group of people to clarify their desired goal(s)

Supports of group of people to work with each other

All of these

Works like a coach to the group

Question Title

* 11. In the role of mentor, the supervisor:

Helps direct report(s) to develop in their career

Uses a variety of methods to help direct report(s)

Still tells direct report(s) what to do

All of these

Question Title

* 12. In the role of trainer, the supervisor teaches direct reports about:

The department's resources and culture

The desired results from their work

All of these

Personnel policies (unless HR does that)

Question Title

* 13. Which of the following are suggested core competencies for supervisors?

Delegating

Balanced Scorecard

Time and stress management

All of these

Question Title

* 14. Which of the following are more core competencies for supervisors?

Meeting management

Problem solving

Business law

Decision Making

Question Title

* 15. Which of the following are typical staffing responsibilities of supervisors?

Defining job roles

Hiring employees

Strategic mission and values

Compensating employees

Question Title

* 16. Which of the following are more typical staffing responsibilities?

Organizing teams

Ensuring conformance to policies

Board development

Orienting employees

Question Title

* 17. Employee performance management includes:

Setting goals

All of these

Motivating employees

Sharing feedback

Question Title

* 18. More employee performance management tasks include:

Addressing performance problems

Rewarding employees

All of these

Firing employees

Question Title

* 19. Optionally, please share any feedback to make this quiz even more useful. It is anonymous -- your feedback is not identifiable to you. Thank you!