Customer Service Survey

Thank you to our valued customer for taking the time to participate in this survey. Providing excellent customer service is a top priority for Niagara Peninsula Energy Inc. Your responses will assist our organization in evaluating current performance and identifying areas for future improvement.

The survey should take less than 5 minutes to complete.

If you have questions or comments, please contact Customer Service at 1-877-270-3938 or info@npei.ca.

Question Title

* 1. Overall, how would you rate the quality of your customer service experience?

Very positive

Somewhat positive

Neutral

Somewhat negative

Very negative

Question Title

* 2. How well did we understand your questions and concerns?

Extremely well

Very well

Somewhat well

Not so well

Not at all well

Question Title

* 3. How much time did it take us to address your questions and concerns?

Much shorter than expected

Shorter than expected

About what I expected

Longer than expected

Much longer than expected

Did not receive a response

Question Title

* 4. Do you have any other comments, questions, or concerns?
Please provide an account # or address, along with a phone # or email address, so that we can contact you to follow up on your concerns.

Question Title

* 1. Overall, how would you rate the quality of your customer service experience?

Question Title

* 2. How well did we understand your questions and concerns?

Question Title

* 3. How much time did it take us to address your questions and concerns?

Question Title

* 4. Do you have any other comments, questions, or concerns? Please provide an account # or address, along with a phone # or email address, so that we can contact you to follow up on your concerns.

* 4. Do you have any other comments, questions, or concerns?
Please provide an account # or address, along with a phone # or email address, so that we can contact you to follow up on your concerns.