Screen Reader Mode Icon Check SCREEN READER MODE to make this survey compatible with screen readers. Crossroads IGA Customer Survey Question Title * 1. Which Crossroads IGA location do you most frequently visit? MADISON, AL (5211 WALL TRIANA HWY) MADISON, AL (8064 OLD MADISON PIKE) EVANSVILLE, IN (5401 EAST LLOYD EXPRESSWAY) EVANSVILLE, IN (6401 GREEN RIVER ROAD) BOWLING GREEN, KY (535 THREE SPRINGS ROAD) BOWLING GREEN, KY (2560 MT VICTOR LANE) BOWLING GREEN, KY (3954 KY HWY 185) BOWLING GREEN, KY (5499 SCOTTSVILLE ROAD) BOWLING GREEN, KY (7604 RUSSELLVILLE ROAD) BOWLING GREEN, KY (8381 NASHVILLE ROAD) CAVE CITY, KY (907 SOUTH DIXIE HWY) LEWISPORT, KY (8090 US HWY 60 WEST) LEXINGTON, KY (1803 GEORGETOWN ROAD) LEXINGTON, KY (2656 ABIGAIL WAY) LOUISVILLE, KY (5502 BILLTOWN ROAD) LOUISVILLE, KY (14010 SHELBYVILLE ROAD) NANCY, KY (9620 WEST HWY 80) PROSPECT, KY (13124 WEST HIGHWAY 42) SMITHS GROVE, KY (619 SOUTH MAIN STREET) GREENBRIER, TN (2127 US HWY 41) OK Question Title * 2. How often do you visit Crossroads IGA? 2 or more times per week 1 time per week 2 visits a month or less 1 visit in the last 90 days OK Question Title * 3. Do you use the Shell Fuel Rewards loyalty program? Yes No OK Question Title * 4. When you stop at Crossroads IGA, what do you purchase? (Select all that apply) Fuel Groceries (Milk, Bread, Frozen Pizza) Produce Fresh Meat Restaurant (Subway, Which Wich, Derbys, Schlotzskys, Church St.) Beer & Malt Beverages Single Serve Candy, Snacks, & Beverages Grab n' Go Meals (Rotisserie Chicken, Heat & Eat Meals, Etc.) Coffee Fountain Drinks OK Question Title * 5. How would you rate the following at your local Crossroads IGA? Excellent Above Average Average Below Average Poor Product Offering Product Offering Excellent Product Offering Above Average Product Offering Average Product Offering Below Average Product Offering Poor Customer Service Customer Service Excellent Customer Service Above Average Customer Service Average Customer Service Below Average Customer Service Poor Atmosphere & Cleanliness Atmosphere & Cleanliness Excellent Atmosphere & Cleanliness Above Average Atmosphere & Cleanliness Average Atmosphere & Cleanliness Below Average Atmosphere & Cleanliness Poor Product Prices Product Prices Excellent Product Prices Above Average Product Prices Average Product Prices Below Average Product Prices Poor Location is Easy to Access Location is Easy to Access Excellent Location is Easy to Access Above Average Location is Easy to Access Average Location is Easy to Access Below Average Location is Easy to Access Poor Parking Parking Excellent Parking Above Average Parking Average Parking Below Average Parking Poor OK Question Title * 6. How would you describe your overall opinion of Crossroads IGA? Very favorable Favorable Not favorable Dislike OK Question Title * 7. What additional services would you use at your Crossroads IGA location? Self-Checkout Digital Coupons Shell Loyalty on Products in Store Door Dash None of the following OK Question Title * 8. What changes would you like to see at your local Crossroads IGA? OK Question Title * 9. Describe Crossroads IGA with 3 words. 1. 2. 3. OK Question Title * 10. When thinking of convenience stores (Gas Stations), what brands come to mind? OK Question Title * 11. When selecting a convenience store what is most important? (Please rank the following) Not important Slightly important Fairly Important Important Very important Location - Easy to Access Location - Easy to Access Not important Location - Easy to Access Slightly important Location - Easy to Access Fairly Important Location - Easy to Access Important Location - Easy to Access Very important Fuel Price Fuel Price Not important Fuel Price Slightly important Fuel Price Fairly Important Fuel Price Important Fuel Price Very important Fuel Brand Fuel Brand Not important Fuel Brand Slightly important Fuel Brand Fairly Important Fuel Brand Important Fuel Brand Very important Store Conditions Store Conditions Not important Store Conditions Slightly important Store Conditions Fairly Important Store Conditions Important Store Conditions Very important Customer Service Customer Service Not important Customer Service Slightly important Customer Service Fairly Important Customer Service Important Customer Service Very important Product Selection Product Selection Not important Product Selection Slightly important Product Selection Fairly Important Product Selection Important Product Selection Very important Food Service - Has Restaurant Option Food Service - Has Restaurant Option Not important Food Service - Has Restaurant Option Slightly important Food Service - Has Restaurant Option Fairly Important Food Service - Has Restaurant Option Important Food Service - Has Restaurant Option Very important Restrooms Restrooms Not important Restrooms Slightly important Restrooms Fairly Important Restrooms Important Restrooms Very important Safety Safety Not important Safety Slightly important Safety Fairly Important Safety Important Safety Very important OK Question Title * 12. How likely is it that you would recommend Crossroads IGA to a friend or colleague? NOT AT ALL LIKELY EXTREMELY LIKELY 0 1 2 3 4 5 6 7 8 9 10 0 1 2 3 4 5 6 7 8 9 10 OK Question Title * 13. To Enter For Your Chance To Win A $100 Gift Card to Crossroads IGA, Complete The Form Below. First Name: Last Name: Phone Number: Email Address: OK Terms & Conditions OK DONE