Crossroads IGA Customer Survey

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* 1. Which Crossroads IGA location do you most frequently visit?

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* 2. How often do you visit Crossroads IGA?

2 or more times per week

1 time per week

2 visits a month or less

1 visit in the last 90 days

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* 3. Do you use the Shell Fuel Rewards loyalty program?

Yes

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* 4. When you stop at Crossroads IGA, what do you purchase? (Select all that apply)

Fuel

Groceries (Milk, Bread, Frozen Pizza)

Produce

Fresh Meat

Restaurant (Subway, Which Wich, Derbys, Schlotzskys, Church St.)

Beer & Malt Beverages

Single Serve Candy, Snacks, & Beverages

Grab n' Go Meals (Rotisserie Chicken, Heat & Eat Meals, Etc.)

Coffee

Fountain Drinks

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* 5. How would you rate the following at your local Crossroads IGA?

	Excellent	Above Average	Average	Below Average	Poor
Product Offering	Product Offering Excellent	Product Offering Above Average	Product Offering Average	Product Offering Below Average	Product Offering Poor
Customer Service	Customer Service Excellent	Customer Service Above Average	Customer Service Average	Customer Service Below Average	Customer Service Poor
Atmosphere & Cleanliness	Atmosphere & Cleanliness Excellent	Atmosphere & Cleanliness Above Average	Atmosphere & Cleanliness Average	Atmosphere & Cleanliness Below Average	Atmosphere & Cleanliness Poor
Product Prices	Product Prices Excellent	Product Prices Above Average	Product Prices Average	Product Prices Below Average	Product Prices Poor
Location is Easy to Access	Location is Easy to Access Excellent	Location is Easy to Access Above Average	Location is Easy to Access Average	Location is Easy to Access Below Average	Location is Easy to Access Poor
Parking	Parking Excellent	Parking Above Average	Parking Average	Parking Below Average	Parking Poor

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* 6. How would you describe your overall opinion of Crossroads IGA?

Very favorable

Favorable

Not favorable

Dislike

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* 7. What additional services would you use at your Crossroads IGA location?

Self-Checkout

Digital Coupons

Shell Loyalty on Products in Store

Door Dash

None of the following

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* 8. What changes would you like to see at your local Crossroads IGA?

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* 9. Describe Crossroads IGA with 3 words.

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* 10. When thinking of convenience stores (Gas Stations), what brands come to mind?

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* 11. When selecting a convenience store what is most important? (Please rank the following)

	Not important	Slightly important	Fairly Important	Important	Very important
Location - Easy to Access	Location - Easy to Access Not important	Location - Easy to Access Slightly important	Location - Easy to Access Fairly Important	Location - Easy to Access Important	Location - Easy to Access Very important
Fuel Price	Fuel Price Not important	Fuel Price Slightly important	Fuel Price Fairly Important	Fuel Price Important	Fuel Price Very important
Fuel Brand	Fuel Brand Not important	Fuel Brand Slightly important	Fuel Brand Fairly Important	Fuel Brand Important	Fuel Brand Very important
Store Conditions	Store Conditions Not important	Store Conditions Slightly important	Store Conditions Fairly Important	Store Conditions Important	Store Conditions Very important
Customer Service	Customer Service Not important	Customer Service Slightly important	Customer Service Fairly Important	Customer Service Important	Customer Service Very important
Product Selection	Product Selection Not important	Product Selection Slightly important	Product Selection Fairly Important	Product Selection Important	Product Selection Very important
Food Service - Has Restaurant Option	Food Service - Has Restaurant Option Not important	Food Service - Has Restaurant Option Slightly important	Food Service - Has Restaurant Option Fairly Important	Food Service - Has Restaurant Option Important	Food Service - Has Restaurant Option Very important
Restrooms	Restrooms Not important	Restrooms Slightly important	Restrooms Fairly Important	Restrooms Important	Restrooms Very important
Safety	Safety Not important	Safety Slightly important	Safety Fairly Important	Safety Important	Safety Very important

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* 12. How likely is it that you would recommend Crossroads IGA to a friend or colleague?

NOT AT ALL LIKELY

EXTREMELY LIKELY

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* 13. To Enter For Your Chance To Win A $100 Gift Card to Crossroads IGA, Complete The Form Below.

First Name:

Last Name:

Phone Number:

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