2010/2011 Haverhill YMCA School Age Child Care Mid Year Parent Evaluation Survey

Please take a few minutes to answer the questions below. Your answers are anonymous and will be used to help us improve your child's program. Thanks for your cooperation.

Question Title

* 1. What School Age Child Care Program location does your child attend?

Haverhill YMCA Before School Program

Haverhill YMCA After School Program

Pentucket Lake School After School Program

Plaistow After School Program

Hill View Montessori After School Program

Groveland After School Program

Question Title

* 2. Overall, how likely are you to recommend the program to a friend or colleague?

	0 - Not at all likely	1	2	3	4	5	6	7	8	9	10 - Extremely likely
Likelihood	Likelihood 0 - Not at all likely	Likelihood 1	Likelihood 2	Likelihood 3	Likelihood 4	Likelihood 5	Likelihood 6	Likelihood 7	Likelihood 8	Likelihood 9	Likelihood 10 - Extremely likely

Question Title

* 3. Please explain your response to question #2:

	Excellent	Good	Fair	Poor	Not Applicable/Don't Know
Overall caregiver quality	Overall caregiver quality Excellent	Overall caregiver quality Good	Overall caregiver quality Fair	Overall caregiver quality Poor	Overall caregiver quality Not Applicable/Don't Know
Consistency of staffing	Consistency of staffing Excellent	Consistency of staffing Good	Consistency of staffing Fair	Consistency of staffing Poor	Consistency of staffing Not Applicable/Don't Know
Caregivers are positive, enthusiastic, respectful	Caregivers are positive, enthusiastic, respectful Excellent	Caregivers are positive, enthusiastic, respectful Good	Caregivers are positive, enthusiastic, respectful Fair	Caregivers are positive, enthusiastic, respectful Poor	Caregivers are positive, enthusiastic, respectful Not Applicable/Don't Know
Caregivers communicate warmly with children	Caregivers communicate warmly with children Excellent	Caregivers communicate warmly with children Good	Caregivers communicate warmly with children Fair	Caregivers communicate warmly with children Poor	Caregivers communicate warmly with children Not Applicable/Don't Know
Caregivers communicate regularly with parent	Caregivers communicate regularly with parent Excellent	Caregivers communicate regularly with parent Good	Caregivers communicate regularly with parent Fair	Caregivers communicate regularly with parent Poor	Caregivers communicate regularly with parent Not Applicable/Don't Know

Excellent

Good

Fair

Poor

Not Applicable/Don't Know

Overall caregiver quality

Overall caregiver quality Excellent

Overall caregiver quality Good

Overall caregiver quality Fair

Overall caregiver quality Poor

Overall caregiver quality Not Applicable/Don't Know

Consistency of staffing

Consistency of staffing Excellent

Consistency of staffing Good

Consistency of staffing Fair

Consistency of staffing Poor

Consistency of staffing Not Applicable/Don't Know

Caregivers are positive, enthusiastic, respectful

Caregivers are positive, enthusiastic, respectful Excellent

Caregivers are positive, enthusiastic, respectful Good

Caregivers are positive, enthusiastic, respectful Fair

Caregivers are positive, enthusiastic, respectful Poor

Caregivers are positive, enthusiastic, respectful Not Applicable/Don't Know

Caregivers communicate warmly with children

Caregivers communicate warmly with children Excellent

Caregivers communicate warmly with children Good

Caregivers communicate warmly with children Fair

Caregivers communicate warmly with children Poor

Caregivers communicate warmly with children Not Applicable/Don't Know

Caregivers communicate regularly with parent

Caregivers communicate regularly with parent Excellent

Caregivers communicate regularly with parent Good

Caregivers communicate regularly with parent Fair

Caregivers communicate regularly with parent Poor

Caregivers communicate regularly with parent Not Applicable/Don't Know

	Excellent	Good	Fair	Poor	Not Applicable/Don't Know
Program is appropriately supervised	Program is appropriately supervised Excellent	Program is appropriately supervised Good	Program is appropriately supervised Fair	Program is appropriately supervised Poor	Program is appropriately supervised Not Applicable/Don't Know
Program offers variety of activities/experiences	Program offers variety of activities/experiences Excellent	Program offers variety of activities/experiences Good	Program offers variety of activities/experiences Fair	Program offers variety of activities/experiences Poor	Program offers variety of activities/experiences Not Applicable/Don't Know
Children are involved in conversation/activities	Children are involved in conversation/activities Excellent	Children are involved in conversation/activities Good	Children are involved in conversation/activities Fair	Children are involved in conversation/activities Poor	Children are involved in conversation/activities Not Applicable/Don't Know
Individual homework help is provided	Individual homework help is provided Excellent	Individual homework help is provided Good	Individual homework help is provided Fair	Individual homework help is provided Poor	Individual homework help is provided Not Applicable/Don't Know
Planned activities are engaging	Planned activities are engaging Excellent	Planned activities are engaging Good	Planned activities are engaging Fair	Planned activities are engaging Poor	Planned activities are engaging Not Applicable/Don't Know
Behavior management is clear and consistent	Behavior management is clear and consistent Excellent	Behavior management is clear and consistent Good	Behavior management is clear and consistent Fair	Behavior management is clear and consistent Poor	Behavior management is clear and consistent Not Applicable/Don't Know
Variety of activities/experiences	Variety of activities/experiences Excellent	Variety of activities/experiences Good	Variety of activities/experiences Fair	Variety of activities/experiences Poor	Variety of activities/experiences Not Applicable/Don't Know

Excellent

Good

Fair

Poor

Not Applicable/Don't Know

Program is appropriately supervised

Program is appropriately supervised Excellent

Program is appropriately supervised Good

Program is appropriately supervised Fair

Program is appropriately supervised Poor

Program is appropriately supervised Not Applicable/Don't Know

Program offers variety of activities/experiences

Program offers variety of activities/experiences Excellent

Program offers variety of activities/experiences Good

Program offers variety of activities/experiences Fair

Program offers variety of activities/experiences Poor

Program offers variety of activities/experiences Not Applicable/Don't Know

Children are involved in conversation/activities

Children are involved in conversation/activities Excellent

Children are involved in conversation/activities Good

Children are involved in conversation/activities Fair

Children are involved in conversation/activities Poor

Children are involved in conversation/activities Not Applicable/Don't Know

Individual homework help is provided

Individual homework help is provided Excellent

Individual homework help is provided Good

Individual homework help is provided Fair

Individual homework help is provided Poor

Individual homework help is provided Not Applicable/Don't Know

Planned activities are engaging

Planned activities are engaging Excellent

Planned activities are engaging Good

Planned activities are engaging Fair

Planned activities are engaging Poor

Planned activities are engaging Not Applicable/Don't Know

Behavior management is clear and consistent

Behavior management is clear and consistent Excellent

Behavior management is clear and consistent Good

Behavior management is clear and consistent Fair

Behavior management is clear and consistent Poor

Behavior management is clear and consistent Not Applicable/Don't Know

Variety of activities/experiences

Variety of activities/experiences Excellent

Variety of activities/experiences Good

Variety of activities/experiences Fair

Variety of activities/experiences Poor

Variety of activities/experiences Not Applicable/Don't Know

	Excellent	Good	Fair	Poor	Not Applicable/Don't Know
Safety and security	Safety and security Excellent	Safety and security Good	Safety and security Fair	Safety and security Poor	Safety and security Not Applicable/Don't Know
Space is clean and organized	Space is clean and organized Excellent	Space is clean and organized Good	Space is clean and organized Fair	Space is clean and organized Poor	Space is clean and organized Not Applicable/Don't Know
Convenience of location	Convenience of location Excellent	Convenience of location Good	Convenience of location Fair	Convenience of location Poor	Convenience of location Not Applicable/Don't Know
Quality of supplies/toys/games	Quality of supplies/toys/games Excellent	Quality of supplies/toys/games Good	Quality of supplies/toys/games Fair	Quality of supplies/toys/games Poor	Quality of supplies/toys/games Not Applicable/Don't Know
Appropriate space for homework	Appropriate space for homework Excellent	Appropriate space for homework Good	Appropriate space for homework Fair	Appropriate space for homework Poor	Appropriate space for homework Not Applicable/Don't Know

Excellent

Good

Fair

Poor

Not Applicable/Don't Know

Safety and security

Safety and security Excellent

Safety and security Good

Safety and security Fair

Safety and security Poor

Safety and security Not Applicable/Don't Know

Space is clean and organized

Space is clean and organized Excellent

Space is clean and organized Good

Space is clean and organized Fair

Space is clean and organized Poor

Space is clean and organized Not Applicable/Don't Know

Convenience of location

Convenience of location Excellent

Convenience of location Good

Convenience of location Fair

Convenience of location Poor

Convenience of location Not Applicable/Don't Know

Quality of supplies/toys/games

Quality of supplies/toys/games Excellent

Quality of supplies/toys/games Good

Quality of supplies/toys/games Fair

Quality of supplies/toys/games Poor

Quality of supplies/toys/games Not Applicable/Don't Know

Appropriate space for homework

Appropriate space for homework Excellent

Appropriate space for homework Good

Appropriate space for homework Fair

Appropriate space for homework Poor

Appropriate space for homework Not Applicable/Don't Know

	Excellent	Good	Fair	Poor	Not Applicable/Don't Know
Meals/snacks	Meals/snacks Excellent	Meals/snacks Good	Meals/snacks Fair	Meals/snacks Poor	Meals/snacks Not Applicable/Don't Know
Affordability	Affordability Excellent	Affordability Good	Affordability Fair	Affordability Poor	Affordability Not Applicable/Don't Know
Information about my child's day	Information about my child's day Excellent	Information about my child's day Good	Information about my child's day Fair	Information about my child's day Poor	Information about my child's day Not Applicable/Don't Know
Appropriate information about program	Appropriate information about program Excellent	Appropriate information about program Good	Appropriate information about program Fair	Appropriate information about program Poor	Appropriate information about program Not Applicable/Don't Know

Excellent

Good

Fair

Poor

Not Applicable/Don't Know

Meals/snacks

Meals/snacks Excellent

Meals/snacks Good

Meals/snacks Fair

Meals/snacks Poor

Meals/snacks Not Applicable/Don't Know

Affordability

Affordability Excellent

Affordability Good

Affordability Fair

Affordability Poor

Affordability Not Applicable/Don't Know

Information about my child's day

Information about my child's day Excellent

Information about my child's day Good

Information about my child's day Fair

Information about my child's day Poor

Information about my child's day Not Applicable/Don't Know

Appropriate information about program

Appropriate information about program Excellent

Appropriate information about program Good

Appropriate information about program Fair

Appropriate information about program Poor

Appropriate information about program Not Applicable/Don't Know

2010/2011 Haverhill YMCA School Age Child Care Mid Year Parent Evaluation

Question Title

* 1. What School Age Child Care Program location does your child attend?

Question Title

* 2. Overall, how likely are you to recommend the program to a friend or colleague?

Question Title

* 3. Please explain your response to question #2:

Question Title

* 4. How would you rate the program on each of the following?
Staff

Question Title

* 5. How would you rate the program on each of the following?
Program

Question Title

* 6. How would you rate the program on each of the following?
Facilities

Question Title

* 7. How would you rate the program on each of the following?
General

Question Title

* 1. What School Age Child Care Program location does your child attend?

Question Title

* 2. Overall, how likely are you to recommend the program to a friend or colleague?

Question Title

* 3. Please explain your response to question #2:

Question Title

* 4. How would you rate the program on each of the following?Staff

Question Title

* 5. How would you rate the program on each of the following?Program

Question Title

* 6. How would you rate the program on each of the following?Facilities

Question Title

* 7. How would you rate the program on each of the following?General

* 4. How would you rate the program on each of the following?
Staff

* 5. How would you rate the program on each of the following?
Program

* 6. How would you rate the program on each of the following?
Facilities

* 7. How would you rate the program on each of the following?
General