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* 1. In your most recent customer experience, how did you contact UI?

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* 2. Why did you contact UI?

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* 3. Was this your first interaction with UI?

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* 4. If you interacted with a customer service representative, how long was your wait?

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* 5. If you interacted with UI online, how long was the wait for a response?

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* 6. If you interacted with UI via mail, how long was the wait for a response?

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* 7. Did you get your problem solved?

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* 8. Did your customer service representative communicate in a clear manner?

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* 9. How helpful was our customer service representative?

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* 10. Did you receive information on reemployment services?

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* 11. What reemployment services would be helpful to you (please be specific)?

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* 12. Rate your Customer Experience with UI. 1

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* 13. What else would you like to share with UI?

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* 14. If you would like someone from UI to contact you, please provide relevant contact info using the comment box.

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