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* 1. In your most recent customer experience, how did you contact UIA?

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* 2. Why did you contact UIA?

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* 3. Was this your first interaction with UIA?

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* 4. If you interacted with a customer service representative at a local office, how long was your wait?

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* 5. If you interacted with UIA online (sent a message through MIWAM), how long was the wait for a response?

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* 6. If you interacted with UIA online (Chat with an agent), how long was the wait for response?

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* 7. If you interacted with UIA via mail, how long was the wait for a response?

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* 8. Did you get your problem resolved?

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* 9. Did our customer service representative communicate in a clear manner?

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* 10. How helpful was our customer service representative?

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* 11. Rate your Customer Experience with UIA

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* 12. What else would you like to share with UIA?

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* 13. If you would like someone from UIA to contact you regarding your survey responses, please provide a phone number using the comment box.  For inquiries related to your UIA claim for benefits, please contact UIA customer service at 1-866-500-0017, or through your MIWAM account.

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