HARTS Customer Experience Survey

Please take a few moments to provide feedback on our Harnett Area Rural Transit System. We appreciate your feedback!

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* 1. In what ZIP code is your home located? (enter 5-digit ZIP code)

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* 2. Age range

Under 18

18-24

25-34

35-44

45-54

55-64

65+

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* 3. Why do you use HARTS?

Employment

Medical

Leisure

Nutrition

Other (please specify)

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* 4. Do you have access to transportation means other than HARTS?

Yes

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* 5. What improvements do you wish to see at HARTS?

Vehicle Cleanliness

Customer Service

Accessibility

Other (please specify)

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* 6. Are drivers courteous, professional, and helpful?

Extremely helpful

Very helpful

Somewhat helpful

Not so helpful

Not at all helpful

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* 7. Are vehicles clean?

Always

Usually

Sometimes

Rarely

Never

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* 8. Do you feel safe while riding in HARTS vehicles?

Always

Usually

Sometimes

Rarely

Never

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* 9. Do you get to your intended destination on time?

Always

Usually

Sometimes

Rarely

Never

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* 10. Do HARTS' staff answer phone calls in a timely manner?

Yes

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* 11. If you have to leave a message, do HARTS' staff return your calls in a timely manner?

Yes

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* 12. How many times in the last 6 months have you been unable to schedule a ride with HARTS due to limit of riders allowed?

Always

Usually

Sometimes

Rarely

Never

HARTS Customer Experience Survey

Question Title

* 1. In what ZIP code is your home located? (enter 5-digit ZIP code)

Question Title

* 2. Age range

Question Title

* 3. Why do you use HARTS?

Question Title

* 4. Do you have access to transportation means other than HARTS?

Question Title

* 5. What improvements do you wish to see at HARTS?

Question Title

* 6. Are drivers courteous, professional, and helpful?

Question Title

* 7. Are vehicles clean?

Question Title

* 8. Do you feel safe while riding in HARTS vehicles?

Question Title

* 9. Do you get to your intended destination on time?

Question Title

* 10. Do HARTS' staff answer phone calls in a timely manner?

Question Title

* 11. If you have to leave a message, do HARTS' staff return your calls in a timely manner?

Question Title

* 12. How many times in the last 6 months have you been unable to schedule a ride with HARTS due to limit of riders allowed?

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* 13. What other feedback do you have for HARTS?