Thank you for taking the time to complete our brief customer satisfaction survey.   We use this information to improve our customer service.  Your honest answers help us make improvements and are used to identify training needs so we can do a better job assisting you.

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* 1. Please identify the programs you have participated in over the past 12 months. Check multiple boxes is you participated in multiple programs.

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* 2. Please answer the following questions with a yes or no response.

  Yes No
Program applications and information were easily accessible.
Staff members were helpful.
The time it took between requesting and receiving services was reasonable.
HRDC Programs met my family’s needs.

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* 3. How did you first hear about HRDC?

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* 4. Please answer the following questions with a yes or no response.

  Yes No
Did you receive prompt service at your recent visit?
Were you treated with courtesy and respect?
Was the application and eligibility process explained to you?
Did we answer all of your questions?
Were you satisfied with the services you received?

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* 5. How can HRDC improve upon the services we offer?  (You can check multiple boxes)

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* 6. When you contact HRDC and leave a message, do you get a callback within two business days?

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* 7. Based upon your experience at HRDC, what additional services would you like to see offered? (Please Specify)

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* 8. Please select Yes or No.

  Yes No
Have you ever visited the HRDC website, www.hrdc7.org ?
If your answer was yes, were you able to find the information you were looking for?

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* 9. Do you follow HRDC on Facebook?

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* 10. Do you have any suggestions on how HRDC can improve communications with those that need our help?  If so, please specify

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* 11. Other Comments?

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