Kenosha Fire Department
Customer Satisfaction Survey

Let us know how we are doing by participating in this brief online survey. Your feedback will help ensure we are meeting your needs and providing the best public service possible.

Question Title

1. Please rate the professionalism and appearance of KFD personnel:

Excellent

Good

Fair

Poor

Not Applicable

Comments:

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2. Did KFD personnel provide you (or your family member) with high quality service?

Yes

Comments:

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3. Did KFD personnel explain the procedures they performed in a manner that you could understand?

Yes

Not Applicable

Comments:

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4. Please rate the level of concern that KFD EMS personnel showed for your question or worries (or those of your family members):

Excellent

Good

Fair

Poor

Not Applicable

Comments:

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5. Please rate the cleanliness and appearance of KFD apparatus and equipment:

Excellent

Good

Fair

Poor

Not Applicable

Comments:

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6. Did KFD EMS personnel arrive in a reasonable amount of time (after activation of 911)?

Yes

Not Applicable

Comments:

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7. Please rate the overall quality of service you received from KFD personnel:

Excellent

Good

Fair

Poor

Other (please specify)

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8. Were you confident in the competence of the EMTs and paramedics who cared for you (or your family member)?

Yes

Not Applicable

Comments:

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9. Are there any areas in particular where we can improve our service?

Yes

Please provide your ideas and suggestions here:

Question Title

10. Would you like a phone call to discuss the service that you received?

Yes

Please leave your name, phone number, date and time of call, address and incident number (if known) so we can look up the emergency record and return your call.