Listening to clients has always been important to us. As 2019 comes to an end, we are curious to find out how well we have been able to serve you throughout the year. Your valuable feedback will help us provide you with even better service!

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* 1. At the National Quality Control Laboratory, we offer services to a wide array of clients. Which of the following best describes the type of client you are?

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* 2. During your engagement with the NQCL, were you treated with courtesy and respect?

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* 3. Which office/department did you interact with during your engagement with the NQCL? (select all that apply)

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* 4. Please indicate your level of agreement or disagreement with the following statements regarding the TIMELINESS of service received at the office you visited

  Strongly Agree Agree Neither Agree/Disagree Disagree Strongly Disagree N/A
Time taken for NQCL to respond to request for quotation is reasonable
Time taken to be served when submitting samples for analysis at NQCL is reasonable
Time taken to carry out analysis of samples is reasonable 
Time taken to receive feedback regarding completion of analysis through telephone/email is reasonable
Time taken to be served when collecting Certificates of Analysis/Report from NQCL is reasonable

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* 5. Please indicate your level of agreement or disagreement with the following statements regarding the COST of service received at the office you visited

  Strongly Agree Agree Neither Agree/Disagree Disagree Strongly Disagree N/A
The cost of analysis charged by NQCL is reasonable
The NQCL policy of 100% upfront payment for sample analysis is reasonable
The NQCL policy on refunds for over-payment is friendly and client oriented

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* 6. Please indicate your level of agreement or disagreement with the following statements regarding the QUALITY of information included in our Quotations and Certificates of Analysis/Reports:

  Strongly Agree Agree Neither Agree/Disagree Disagree Strongly Disagree N/A
The presentation format and clarity of our Quotations is acceptable
The comprehensiveness of our Quotations is acceptable
The comprehensiveness of our Analysis Certificates/Test Reports is acceptable
The presentation format and clarity of our Analysis Certificates/Test Reports is acceptable

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* 7. Please indicate your level of agreement or disagreement with the following statements regarding our COMMUNICATIONS with our clients:

  Strongly Agree Agree Neither Agree/Disagree Disagree Strongly Disagree N/A
Telephone/Email communications with NQCL are responded to within acceptable time-frames
I am informed whenever there are delays in receiving services from NQCL and action is being taken
NQCL maintains an informative and regularly updated website
I am informed whenever there is a variation in cost/duration of analysis for submitted samples
NQCL informs me of new technologies they introduce as well as capacity for testing new products
NQCL resolves complaints amicably

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* 8. What is the main reason you would choose to have your products tested at a facility other than the NQCL?

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