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Customer Satisfaction Survey
1.
Reporting Level
Owner/President/CEO
VP / Director
Project Manager
Purchasing
Supervisor
Engineer
Installer
Sales / Marketing
Other (please specify)
*
2.
Contact Information
(Required.)
Name:
*
Company:
*
Address 1:
Address 2:
City/Town:
*
State/Province:
*
ZIP/Postal Code:
Country:
Email Address:
*
Phone Number:
*
*
3.
Response Time
Talley staff responds to my inquiries in a timely manner.
(Required.)
Excellent
Good
Average
Below Average
Poor
N/A
By Phone
Excellent
Good
Average
Below Average
Poor
N/A
By E-Mail
Excellent
Good
Average
Below Average
Poor
N/A
By Live Chat
Excellent
Good
Average
Below Average
Poor
N/A
By Will-Call
Excellent
Good
Average
Below Average
Poor
N/A
*
4.
E-Commerce
(Required.)
Excellent
Good
Average
Below Average
Poor
N/A
How would you rate the ordering process on Talley's E-Commerce site?
Excellent
Good
Average
Below Average
Poor
N/A
*
5.
Inventory
(Required.)
Excellent
Good
Average
Below Average
Poor
N/A
Was inventory available when you needed it?
Excellent
Good
Average
Below Average
Poor
N/A
*
6.
Support
(Required.)
Excellent
Good
Average
Below Average
Poor
N/A
Staff's product knowledge
Excellent
Good
Average
Below Average
Poor
N/A
Staff's friendliness and helpfulness
Excellent
Good
Average
Below Average
Poor
N/A
*
7.
Delivery
(Required.)
Excellent
Good
Average
Below Average
Poor
N/A
Were the items you purchased received in good condition?
Excellent
Good
Average
Below Average
Poor
N/A
Did you receive the accurate documents and quantities?
Excellent
Good
Average
Below Average
Poor
N/A
*
8.
Overall Satisfaction
(Required.)
Excellent
Good
Average
Below Average
Poor
N/A
Please rate your overall satisfaction ordering from Talley.
Excellent
Good
Average
Below Average
Poor
N/A
9.
Do you have any suggestions on how we could improve our service to you?
Customer Satisfaction Survey