Care Suites Resident Experience Survey 2025

1.What is your name? (You can choose to remain anonymous if you would prefer)
2.Are you a resident or representative of a care client?
Please provide feedback regarding the care and services you receive
3.I feel confident to ask staff questions about my care and services?
4.Staff who provide or coordinate my care and services follow up when I raise things with them?
5.I feel supported to make decisions about my care and services?
6.The food is of good quality, quantity and variety?
7.I am confident that the people providing my care and services have the skills required to meet my needs?
8.Staff are kind, caring and respectful?
9.I believe the service is well run?
10.I am supported to remain as independent as possible?
11.Staff know about my cultural and spiritual background, personal values and preferences. I feel valued and respected as an individual?
12.I have staff available to provide emotional support at times when I am feeling low or worried?
13.The activities program meets my social needs and interests?
14.I am supported to maintain social supports, friendships and intimate relationships?
15.I am aware of how to raise a complaint with Seasons if I am concerned about my care and services?
16.I feel complaints are addressed in a timely manner and appropriate action is taken?
17.I am aware of how to raise a complaint via external organisations should I remain dissatisfied with the outcome of my complaint?
18.I am aware of advocacy organisations and other supports available in the broader community?
19.I am (and/or my appointed representative) is involved in decisions about my care and services? For example, in the development of or updates to my care plan?
20.My care plan is updated when my circumstances, preferences or needs change?
21.I am provided with adequate information in a way that helps me make informed choices as it relates to my care and services?
22.Overall, I feel the care and services I receive improve my quality of life?
23.When staff visit you, are you confident that they take precautions to prevent the spread of COVID-10 infection? For example, hand-washing, social distancing, use of personal protective equipment.
24.What would you say was the best thing about the service(s) you get?
25.How could the service(s) be improved?
Thank you for your support and feedback!