2022 Volunteering Victoria Member Engagement Survey

Part 1: Membership

Thank you for taking the time to complete our 2022 Volunteering Victoria Member Engagement Survey. Your responses will help ensure our work supports you and your organisation.

The survey is anonymous and your honest feedback is important to us. Should you want to discuss your feedback with us, please include your details and we will make sure to promptly contact you.

The survey should take approximately 15 minutes to complete and is open until 4 December 2022.

Thank you.

Question Title

1. What are the main reasons you (or your organisation) are a member?
Please select up to three.

To access resources

To be represented by the peak body

To access advice and support

To join networks in the sector (eg: Special Interest Groups, Victorian Volunteering Support Network (VVSN))

To advocate for volunteering

To access discounts for training and events

To join the Volunteering Victoria CPD Program

To join the Volunteering Victoria Mentoring Program

To gain new ideas and strategies

To support the sector

To influence change in the sector

To participate in training opportunities

To raise your profile in the sector

To be acknowledged in the sector

Don't know

Other (please specify)

Question Title

2. Please tell us to what extent you agree or disagree with the following statements.

	Strongly disagree	Disagree	Neither agree or disagree	Agree	Strongly agree
Volunteering Victoria provides you (or your organisation) with opportunities to be heard and have input into policy, advocacy and program development	Volunteering Victoria provides you (or your organisation) with opportunities to be heard and have input into policy, advocacy and program development Strongly disagree	Volunteering Victoria provides you (or your organisation) with opportunities to be heard and have input into policy, advocacy and program development Disagree	Volunteering Victoria provides you (or your organisation) with opportunities to be heard and have input into policy, advocacy and program development Neither agree or disagree	Volunteering Victoria provides you (or your organisation) with opportunities to be heard and have input into policy, advocacy and program development Agree	Volunteering Victoria provides you (or your organisation) with opportunities to be heard and have input into policy, advocacy and program development Strongly agree
Volunteering Victoria gives you (or your organisation) opportunities to get involved and connect through peer networks, programs, and events	Volunteering Victoria gives you (or your organisation) opportunities to get involved and connect through peer networks, programs, and events Strongly disagree	Volunteering Victoria gives you (or your organisation) opportunities to get involved and connect through peer networks, programs, and events Disagree	Volunteering Victoria gives you (or your organisation) opportunities to get involved and connect through peer networks, programs, and events Neither agree or disagree	Volunteering Victoria gives you (or your organisation) opportunities to get involved and connect through peer networks, programs, and events Agree	Volunteering Victoria gives you (or your organisation) opportunities to get involved and connect through peer networks, programs, and events Strongly agree
Volunteering Victoria is supportive and responsive by providing guidance on best practice volunteer management	Volunteering Victoria is supportive and responsive by providing guidance on best practice volunteer management Strongly disagree	Volunteering Victoria is supportive and responsive by providing guidance on best practice volunteer management Disagree	Volunteering Victoria is supportive and responsive by providing guidance on best practice volunteer management Neither agree or disagree	Volunteering Victoria is supportive and responsive by providing guidance on best practice volunteer management Agree	Volunteering Victoria is supportive and responsive by providing guidance on best practice volunteer management Strongly agree
Volunteering Victoria is a go-to source for professional development opportunities for Leaders and Managers of volunteers	Volunteering Victoria is a go-to source for professional development opportunities for Leaders and Managers of volunteers Strongly disagree	Volunteering Victoria is a go-to source for professional development opportunities for Leaders and Managers of volunteers Disagree	Volunteering Victoria is a go-to source for professional development opportunities for Leaders and Managers of volunteers Neither agree or disagree	Volunteering Victoria is a go-to source for professional development opportunities for Leaders and Managers of volunteers Agree	Volunteering Victoria is a go-to source for professional development opportunities for Leaders and Managers of volunteers Strongly agree
Volunteering Victoria helps you (or your organisation) to raise your profile by promoting achievements and using the Volunteering Victoria logo to show your support	Volunteering Victoria helps you (or your organisation) to raise your profile by promoting achievements and using the Volunteering Victoria logo to show your support Strongly disagree	Volunteering Victoria helps you (or your organisation) to raise your profile by promoting achievements and using the Volunteering Victoria logo to show your support Disagree	Volunteering Victoria helps you (or your organisation) to raise your profile by promoting achievements and using the Volunteering Victoria logo to show your support Neither agree or disagree	Volunteering Victoria helps you (or your organisation) to raise your profile by promoting achievements and using the Volunteering Victoria logo to show your support Agree	Volunteering Victoria helps you (or your organisation) to raise your profile by promoting achievements and using the Volunteering Victoria logo to show your support Strongly agree
Volunteering Victoria provides valuable discounts to its services, training and events	Volunteering Victoria provides valuable discounts to its services, training and events Strongly disagree	Volunteering Victoria provides valuable discounts to its services, training and events Disagree	Volunteering Victoria provides valuable discounts to its services, training and events Neither agree or disagree	Volunteering Victoria provides valuable discounts to its services, training and events Agree	Volunteering Victoria provides valuable discounts to its services, training and events Strongly agree
Volunteering Victoria is a leader and strong voice for the volunteering sector	Volunteering Victoria is a leader and strong voice for the volunteering sector Strongly disagree	Volunteering Victoria is a leader and strong voice for the volunteering sector Disagree	Volunteering Victoria is a leader and strong voice for the volunteering sector Neither agree or disagree	Volunteering Victoria is a leader and strong voice for the volunteering sector Agree	Volunteering Victoria is a leader and strong voice for the volunteering sector Strongly agree
Volunteering Victoria is a valuable source for sector research, trends and emerging issues	Volunteering Victoria is a valuable source for sector research, trends and emerging issues Strongly disagree	Volunteering Victoria is a valuable source for sector research, trends and emerging issues Disagree	Volunteering Victoria is a valuable source for sector research, trends and emerging issues Neither agree or disagree	Volunteering Victoria is a valuable source for sector research, trends and emerging issues Agree	Volunteering Victoria is a valuable source for sector research, trends and emerging issues Strongly agree
Volunteering Victoria is on the forefront of innovation in volunteering	Volunteering Victoria is on the forefront of innovation in volunteering Strongly disagree	Volunteering Victoria is on the forefront of innovation in volunteering Disagree	Volunteering Victoria is on the forefront of innovation in volunteering Neither agree or disagree	Volunteering Victoria is on the forefront of innovation in volunteering Agree	Volunteering Victoria is on the forefront of innovation in volunteering Strongly agree
Volunteering Victoria's ISO 9001 certification gives you confidence in the quality of your membership and services provided	Volunteering Victoria's ISO 9001 certification gives you confidence in the quality of your membership and services provided Strongly disagree	Volunteering Victoria's ISO 9001 certification gives you confidence in the quality of your membership and services provided Disagree	Volunteering Victoria's ISO 9001 certification gives you confidence in the quality of your membership and services provided Neither agree or disagree	Volunteering Victoria's ISO 9001 certification gives you confidence in the quality of your membership and services provided Agree	Volunteering Victoria's ISO 9001 certification gives you confidence in the quality of your membership and services provided Strongly agree

Question Title

3. Volunteering Victoria offers several services and events.
Which of the following have you (or your organisation) benefited from during the last 12 months?

Please choose all that apply.

Events (e.g. AGM, National Volunteer Week, State Conference)

In-house (tailored) training

Public training (e.g. Tuff Stuff, National Standards, A-Z of Volunteer Management)

Consulting services

COVID-19 online resources, tools and templates

Special Interest Group/s (Leadership in Volunteering, Inclusive Volunteering and/or Advocacy)

Telephone/email advice line

Promotion of member stories and case studies

Continuing Professional Development Program (CPD)

Victorian Volunteering Support Network (VVSN)

Mentoring Program

State Budget submission

Newsletters

VolPoll

weVolunteer

None of these

Other

Question Title

4. Please tell us what you liked about our services over the last 12 months.

Question Title

5. Please tell us anything you disliked about our services over the last 12 months.

Question Title

6. We enjoy communicating with our members and believe it is an important way to keep you informed. Please indicate how relevant the following types of communications from Volunteering Victoria are to you.

	Never relevant	Rarely relevant	Sometimes relevant	Always relevant	N/A
Volunteering Victoria website	Volunteering Victoria website Never relevant	Volunteering Victoria website Rarely relevant	Volunteering Victoria website Sometimes relevant	Volunteering Victoria website Always relevant	Volunteering Victoria website N/A
Monthly newsletters	Monthly newsletters Never relevant	Monthly newsletters Rarely relevant	Monthly newsletters Sometimes relevant	Monthly newsletters Always relevant	Monthly newsletters N/A
Specific invitations to our member-only events (e.g. AGM, National Volunteer Week)	Specific invitations to our member-only events (e.g. AGM, National Volunteer Week) Never relevant	Specific invitations to our member-only events (e.g. AGM, National Volunteer Week) Rarely relevant	Specific invitations to our member-only events (e.g. AGM, National Volunteer Week) Sometimes relevant	Specific invitations to our member-only events (e.g. AGM, National Volunteer Week) Always relevant	Specific invitations to our member-only events (e.g. AGM, National Volunteer Week) N/A
Social media	Social media Never relevant	Social media Rarely relevant	Social media Sometimes relevant	Social media Always relevant	Social media N/A
Media releases	Media releases Never relevant	Media releases Rarely relevant	Media releases Sometimes relevant	Media releases Always relevant	Media releases N/A
Annual membership renewal	Annual membership renewal Never relevant	Annual membership renewal Rarely relevant	Annual membership renewal Sometimes relevant	Annual membership renewal Always relevant	Annual membership renewal N/A
Email	Email Never relevant	Email Rarely relevant	Email Sometimes relevant	Email Always relevant	Email N/A
Telephone contact	Telephone contact Never relevant	Telephone contact Rarely relevant	Telephone contact Sometimes relevant	Telephone contact Always relevant	Telephone contact N/A
Webinars	Webinars Never relevant	Webinars Rarely relevant	Webinars Sometimes relevant	Webinars Always relevant	Webinars N/A

Question Title

7. The Volunteering Victoria Member Profiles on our website enable members to better manage their information, as well as access invoices and event booking details. Have you accessed your Member Profile page?

Yes, I have accessed my Member profile

No, I have not yet accessed my Member profile, but will do so in the future

No, I cannot use and/or have no interest in using my Member profile

I would like more support with using my Member profile

I was not aware of my Member profile

Please provide any comments below.

Question Title

8. To what extent do you agree or disagree with each of the following statements about your membership?

	Strongly disagree	Disagree	Neither agree or disagree	Agree	Strongly agree
I have opportunities to contribute to Volunteering Victoria's purpose	I have opportunities to contribute to Volunteering Victoria's purpose Strongly disagree	I have opportunities to contribute to Volunteering Victoria's purpose Disagree	I have opportunities to contribute to Volunteering Victoria's purpose Neither agree or disagree	I have opportunities to contribute to Volunteering Victoria's purpose Agree	I have opportunities to contribute to Volunteering Victoria's purpose Strongly agree
I have opportunities to contribute to meetings, events, and advisory groups	I have opportunities to contribute to meetings, events, and advisory groups Strongly disagree	I have opportunities to contribute to meetings, events, and advisory groups Disagree	I have opportunities to contribute to meetings, events, and advisory groups Neither agree or disagree	I have opportunities to contribute to meetings, events, and advisory groups Agree	I have opportunities to contribute to meetings, events, and advisory groups Strongly agree
I have adequate opportunities to network with other members	I have adequate opportunities to network with other members Strongly disagree	I have adequate opportunities to network with other members Disagree	I have adequate opportunities to network with other members Neither agree or disagree	I have adequate opportunities to network with other members Agree	I have adequate opportunities to network with other members Strongly agree

Please provide any comments below.

Question Title

9. To what extent are you satisfied with your membership?

Not at all satisfied (0)

Extremely satisfied (10)

Clear

i We adjusted the number you entered based on the slider’s scale.

Question Title

10. What specific aspects of your membership are you most satisfied with?

Question Title

11. What could we improve to better assist you as a member?

Question Title

12. Have you recommended Volunteering Victoria to anyone?

Yes

Please provide any further details below.

Question Title

13. How likely would you be to recommend Volunteering Victoria to a work colleague or friend?

Not at all likely (0)

Extremely likely (10)

Clear

i We adjusted the number you entered based on the slider’s scale.

Page1 / 3

33% of survey complete.

2022 Volunteering Victoria Member Engagement Survey

Part 1: Membership

Question Title

1. What are the main reasons you (or your organisation) are a member?Please select up to three.

Question Title

2. Please tell us to what extent you agree or disagree with the following statements.

Question Title

3. Volunteering Victoria offers several services and events.Which of the following have you (or your organisation) benefited from during the last 12 months?Please choose all that apply.

Question Title

4. Please tell us what you liked about our services over the last 12 months.

Question Title

5. Please tell us anything you disliked about our services over the last 12 months.

Question Title

6. We enjoy communicating with our members and believe it is an important way to keep you informed. Please indicate how relevant the following types of communications from Volunteering Victoria are to you.

Question Title

7. The Volunteering Victoria Member Profiles on our website enable members to better manage their information, as well as access invoices and event booking details. Have you accessed your Member Profile page?

Question Title

8. To what extent do you agree or disagree with each of the following statements about your membership?

Question Title

9. To what extent are you satisfied with your membership?

Question Title

10. What specific aspects of your membership are you most satisfied with?

Question Title

11. What could we improve to better assist you as a member?

Question Title

12. Have you recommended Volunteering Victoria to anyone?

Question Title

13. How likely would you be to recommend Volunteering Victoria to a work colleague or friend?

1. What are the main reasons you (or your organisation) are a member?
Please select up to three.

3. Volunteering Victoria offers several services and events.
Which of the following have you (or your organisation) benefited from during the last 12 months?

Please choose all that apply.