Technical Support Satisfaction Survey

Question Title

1. Which of the applications listed below most closely matches the subject of your call? (Select only one.)

Programming software

Remote Control

TeleCare / apps

NOAH Software

iScan

eBusiness website

Programming Device (HIPRO, NOAHlink, or CONNEXXlink)

Unity System

Other (please specify)

Question Title

2. Please indicate your level of satisfaction for the following aspects of our service by selecting one of these descriptions:

	Very Satisfied	Satisfied	Neutral	Dissatisfied	Very Dissatisfied
Timeliness in which your phone call was answered	Timeliness in which your phone call was answered Very Satisfied	Timeliness in which your phone call was answered Satisfied	Timeliness in which your phone call was answered Neutral	Timeliness in which your phone call was answered Dissatisfied	Timeliness in which your phone call was answered Very Dissatisfied
Courtesy, friendliness, and professional manner of representative	Courtesy, friendliness, and professional manner of representative Very Satisfied	Courtesy, friendliness, and professional manner of representative Satisfied	Courtesy, friendliness, and professional manner of representative Neutral	Courtesy, friendliness, and professional manner of representative Dissatisfied	Courtesy, friendliness, and professional manner of representative Very Dissatisfied
Representative's knowledge	Representative's knowledge Very Satisfied	Representative's knowledge Satisfied	Representative's knowledge Neutral	Representative's knowledge Dissatisfied	Representative's knowledge Very Dissatisfied
Representative's overall performance	Representative's overall performance Very Satisfied	Representative's overall performance Satisfied	Representative's overall performance Neutral	Representative's overall performance Dissatisfied	Representative's overall performance Very Dissatisfied

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3. Please tell us what we could be doing to better assist you in the future? (optional)

Question Title

4. Please enter your account number (optional):

Thank you for your time!
Sincerely,
Your Friends at Sivantos