PCGS Customer Satisfaction Survey Question Title * 1. Overall, how satisfied or dissatisfied are you with PCGS's Services? Very satisfied Somewhat satisfied Neither satisfied nor dissatisfied Somewhat dissatisfied Very dissatisfied Question Title * 2. Which of the following words would you use to describe our services? Select all that apply. Reliable High quality Useful Unique Good value for money Overpriced Impractical Ineffective Poor quality Unreliable Question Title * 3. How would you rate the quality of the authentication & grading services? Very high quality High quality Neither high nor low quality Low quality Very low quality Question Title * 4. How responsive have we been to your questions or concerns about our services? Extremely responsive Very responsive Somewhat responsive Not so responsive Not at all responsive Not applicable Question Title * 5. How long have you been a customer of PCGS? This is my first submission Less than six months Six months to a year 1 - 2 years 3 or more years I haven't made a submission yet Question Title * 6. How likely is it that you would recommend PCGS to a friend or colleague? Not at all likely Extremely likely 0 1 2 3 4 5 6 7 8 9 10 0 1 2 3 4 5 6 7 8 9 10 Question Title * 7. Do you have any other comments, questions, suggestions or concerns? Question Title * 8. If you would like PCGS to contact you about your feedback, please provide your contact information. Name Company Address Address 2 City/Town State/Province ZIP/Postal Code Country Email Address Phone Number Submit response
