Help us to improve our services


Please complete every section by ticking the appropriate box next to each question. If a question doesn’t apply to you, please ignore it and move onto the next question.

Your response will be analysed and the findings used to inform us on how we can improve our services to you.

Personal information will not be released to any other party

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* 1. Are you male or female?

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* 2. In what year were you born? (enter 4-digit birth year; for example, 1976)

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* 3. Which outreach clinic did you attend?

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* 4. What was the main factor that made you decide to come to Action for Deafness?

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* 5. How did you hear about Action for Deafness?

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* 6. Which service(s) did you come in for today?

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* 7. How would you rate the friendliness and helpfulness of the volunteers during your visit?

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* 8. How would you rate the overall quality of this drop-in service?

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* 9. Would you recommend AFD to your family and friends?

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* 10. Are you aware that Action for Deafness is UKAS accredited against IQIPS standards?

The IQIPS programme has the aim of improving service quality, care and safety for patients undergoing physiological diagnostics and treatment. IQIPS has a self-assessment and external peer assessment against a set of 26 standards to assess the level of performance compared to the standards and to implement ways to continuously improve.  United Kingdom Accreditation Service (UKAS) has been appointed by the Royal College of Physicians to manage and deliver the IQIPS assessment and accreditation scheme.

 

If you would like to influence the continual improvement of services you can join AFD’s Patient Participation Group. For more information about the group, please contact us.

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* 11. Please add any suggestions that might help us to improve the service we provide to patients or any other comments you wish to add. You may like to mention any staff by name who provided you with especially good service and say what they did that was exceptional.

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* 12. To ensure that AFD provides equal opportunities, please could you tick one box to show which ethnic group you belong?

We value your opinion



At Action for Deafness we aim to provide exemplary services to every patient. To help us measure if we are reaching these standards we would be most grateful if you took a few minutes to complete this survey about your experience of Action for Deafness.

Your opinions and comments are extremely valuable to us and we will use them to identify opportunities for improvement and to highlight areas of success.

All feedback from patients will be treated in the strictest of confidence unless you indicate otherwise.

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