Los Angeles Superior Court’s Vendor Relationship Survey

The Los Angeles Superior Court (Court) values its ongoing partnership with our vendor community. Together, we help to achieve the mission of the Court. To strengthen partnerships, the Court is launching a vendor relationship survey pertaining to areas of the Court's bidding process and would value your feedback. You have been selected to take the survey because your organization has either submitted a bid in response to a solicitation or has contracted with the Court for the provision of goods and/or services. Your opinion is important to us and may assist in making improvements to our procurement process. Thank you for taking the time to take this 10-minute survey. All responses will remain anonymous.

Question Title

* 1. If any, which Court department(s) have you worked with currently or in the past? (Check all that apply)

Finance and Administration (Budget & Expenditure, Revenue, Contracts, Facilities, Public Safety, Internal Audit)

Court Technology Services

Human Resources

Operations

I don't know

I haven't had the opportunity to work with the Court but have submitted a bid in the past.

Other:

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* 2. Please share what types of services or goods your firm offers.

Question Title

* 3. How many employees are currently working at your firm?

Less than 5 employees

Between 5 and 25 employees

Between 25-100

Over 100 employees

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* 4. The Court’s online bidding portal is easy to understand and navigate?

Strongly agree

Agree

Neither agree nor disagree

Disagree

Strongly disagree

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* 5. My experience searching for contract opportunities with the Court on their online portal has been positive.

Strongly agree

Agree

Neither agree nor disagree

Disagree

Strongly disagree

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* 6. The amount of time needed to submit a proposal or quote for contracting opportunities offered by the Court is reasonable.

Strongly agree

Agree

Neither agree nor disagree

Disagree

Strongly disagree

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* 7. The Court follows its stated evaluation criteria.

Strongly agree

Agree

Neither agree nor disagree

Disagree

Strongly disagree

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* 8. The Court shares clear expectations regarding the scope of work it expects from the business relationship it has with its vendors.

Strongly agree

Agree

Neither agree nor disagree

Disagree

Strongly disagree

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* 9. What changes could the Court implement to its existing bidding process to make it a more positive experience.
(Select Four)

Reduce requirements involved in putting together a bid or proposal.

Reduce the amount of reading required to ascertain the solicitation’s requirements.

Increase the time allotted to respond to a Request for Proposals or Invitation to Bid.

Post clearer instructions and informational materials.

Increase communication, instruction, and outreach in languages other than English.

Advertise contracting opportunities in additional forums such as social media and email.

Host informational webinars and networking opportunities with the Court.

Prequalify vendors for bidding.

Announce upcoming contracting opportunities.

Other

Question Title

* 10. Which statements apply to your experience last proposing or bidding on a contracting opportunity?
(Select all that apply)

I understood what the Court hoped to achieve from the resulting contract or purchase.

I understood what should be included in my bid or proposal.

I understood how to submit my bid or proposal.

I understood how the winner would be selected.

I understood how I would learn who won.

I understood what would happen next if my bid or proposal was selected.

I understood what my role would be as a vendor while working with the Court.

Other

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* 11. Have you experienced any of the following with the Court contracting opportunity?

The specifications were overly restrictive for my company’s capabilities.

The bonding requirements were overly restrictive for the type of work required.

The insurance requirements were overly restrictive.

I did not agree with the Court’s planned scope of work.

I did not believe my firm would be selected because there were too many other qualified firms.

I worried about my firm’s capacity to take on the project.

I did not feel I had adequate time or staff to put together a proposal or bid.

The start date for the work or project was unclear or unpredictable.

I have not experienced any of the listed challenges.

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* 12. I’ve had a previous contract with the Court, and I would recommend working with the Court to other companies.

Strongly agree

Agree

Neither agree nor disagree

Disagree

Strongly disagree

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* 13. What could the Court do to improve your experience being a vendor for the Court?
(Select all that apply)

Faster payments following invoice submission.

More feedback on work quality.

Removing a specific restriction or contracting requirement. Also, select “Other” to explain in more detail.

Other:

Los Angeles Superior Court’s Vendor Relationship Survey

Question Title

* 1. If any, which Court department(s) have you worked with currently or in the past? (Check all that apply)

Question Title

* 2. Please share what types of services or goods your firm offers.

Question Title

* 3. How many employees are currently working at your firm?

Question Title

* 4. The Court’s online bidding portal is easy to understand and navigate?

Question Title

* 5. My experience searching for contract opportunities with the Court on their online portal has been positive.

Question Title

* 6. The amount of time needed to submit a proposal or quote for contracting opportunities offered by the Court is reasonable.

Question Title

* 7. The Court follows its stated evaluation criteria.

Question Title

* 8. The Court shares clear expectations regarding the scope of work it expects from the business relationship it has with its vendors.

Question Title

* 9. What changes could the Court implement to its existing bidding process to make it a more positive experience.(Select Four)

Question Title

* 10. Which statements apply to your experience last proposing or bidding on a contracting opportunity?(Select all that apply)

Question Title

* 11. Have you experienced any of the following with the Court contracting opportunity?

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* 12. I’ve had a previous contract with the Court, and I would recommend working with the Court to other companies.

Question Title

* 13. What could the Court do to improve your experience being a vendor for the Court?(Select all that apply)

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* 14. Please provide any additional comments or feedback.

* 9. What changes could the Court implement to its existing bidding process to make it a more positive experience.
(Select Four)

* 10. Which statements apply to your experience last proposing or bidding on a contracting opportunity?
(Select all that apply)

* 13. What could the Court do to improve your experience being a vendor for the Court?
(Select all that apply)