2023-2024 Middle Kentucky Customer Satisfaction - General Question Title * 1. In which county do you live? Breathitt Lee Owsley Wolfe OK Question Title * 2. Staff was knowledgeable. 1 - Poor Services (Needs Immediate Improvement) 2 - Poor to Average (Needs Improvement) 3 - Average 4 - Above Average 5 - Great OK Question Title * 3. Staff was courteous, respectful and sensitive to your situation. 1 - Poor Services (Needs Immediate Improvement) 2 - Poor to Average (Needs Improvement) 3 - Average 4 - Above Average 5 - Great OK Question Title * 4. Staff was patient and took time to understand my situation. 1 - Poor Services (Needs Immediate Improvement) 2 - Poor to Average (Needs Improvement) 3 - Average 4 - Above Average 5 - Great OK Question Title * 5. Staff answered questions and took an interest in you. 1 - Poor Services (Needs Immediate Improvement) 2 - Poor to Average (Needs Improvement) 3 - Average 4 - Above Average 5 - Great OK Question Title * 6. Facilities were clean. 1 - Poor Services (Needs Immediate Improvement) 2 - Poor to Average (Needs Improvement) 3 - Average 4 - Above Average 5 - Great OK Question Title * 7. You were comfortable during your visit. 1 - Poor Services (Needs Immediate Improvement) 2 - Poor to Average (Needs Improvement) 3 - Average 4 - Above Average 5 - Great OK Question Title * 8. You were able to find our agency location easily. 1 - Poor Services (Needs Immediate Improvement) 2 - Poor to Average (Needs Improvement) 3 - Average 4 - Above Average 5 - Great OK Question Title * 9. How did you hear about our agency? Newspaper Radio Television Social Media Family/Friend Other (please specify) OK Question Title * 10. Overall rating of agency. 1 - Poor Services (Needs Immediate Improvement) 2 - Poor to Average (Needs Improvement) 3 - Average 4 - Above Average 5 - Great OK DONE