Thorold Fire and Emergency Services Fire Master Plan

Thorold Fire and Emergency Services (TFES) has a proud tradition of assisting residents and effectively responding to emergencies. The TFES is a team of dedicated career and volunteer firefighters. The Thorold Fire and Emergency Services responds to emergencies and calls for assistance from its four fire stations.
In our ongoing efforts to ensure that we are meeting the needs of our community, the TFES are creating a 10-year community-driven fire master plan to guide operational improvements and enhance the fire service levels provided throughout the community.
We have engaged the Emergency Management Group Inc. (EMG) to assist us with this initiative. EMG is a consulting firm that has worked with many fire departments in developing their fire master plans, station assessments, and fire service reviews.
To successfully gather feedback, we need your assistance and ask that you take the time to complete this survey. Your confidential responses will help to ensure a focused action that continues to meet the diverse needs of all residents.
Please complete the survey by July 31, 2024.

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* 1. What is your general impression of the Thorold Fire and Emergency Services concerning its level of professionalism, community safety, education, and fire prevention awareness programs?

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* 2. Has the Thorold Fire and Emergency Services staff approached you concerning their Smoke Alarm Program, and if so, how did you find this interaction?

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* 3. How important are the following statements to you?

  Extremely Important Very Important Important Not Very Important Not Important at All
How quickly does the TFES get to me if I have an emergency?
Whether the TFES will visit my home to give me safety advice or fire smoke alarms
How much do the fire services costs me as a taxpayer
How well does the TFES work with other agencies to provide more comprehensive community safety services?
How often the TFES consult me about their services
How often does the TFES provide community training opportunities?
How visible the TFES is at local community events
Contacting the TFES after an emergency, as required
Timeliness to any request for services or assistance from the TFES
TFES Purchase and maintain new and applicable equipment
TFES has continued and relevant training

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* 4. Based on your knowledge/understanding of the TFES, what are the top three issues facing our fire service today (i.e., barriers to providing service)?

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* 5. The Thorold Fire and Emergency Services delivers 36 core services. Which services are most important to you? Please rank in order of priority from Extremely Important to Not Important at All.

  Extremely Important Very Important Important Not Very Important Not Important at All
Basic Firefighting Services
Structural Firefighting Services
Rural Firefighting Operations
Vehicle Firefighting Services
Grass, Brush, and Forestry Firefighting Services
Marine Firefighting Services
Automatic Aid Services
Mutual Aid Services
Tiered Medical Assistance Services
Ambulance Assistance Services
Police Assistance Services
Public Assistance Services
Public Hazard Assistance Services
Vehicle Accident Services
Vehicle Extrication Services
Transportation Incidents involving Vehicles, Trains, Aircraft, and Watercraft
Highway Incident Services
Hazardous Materials
Response Services
Water and Ice Rescue Services
Urban Search and Rescue Services
Rope Rescue Services
Confined Space Rescue Services
Trench Rescue Services
Cave, Mine, and Tunnel Rescue Services
Industrial and Machinery Rescue Services
Community Emergency Plan Response Services
Assistant to the Fire Marshal Services – Fire Suppression
Fire Inspection Services
Public Education Services
Fire Investigation Services
Plan Examination Services
Risk Assessment Services
Consultation Services
Assistant to the Fire Marshal Services – Fire Prevention
Pre-Incident Planning Services
Community Emergency Management Planning Services

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* 6. Are there any additional services that you believe should be provided? If so, please specify.

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* 7. Over the next ten years, if you could recommend/implement up to three things to improve how the Thorold Fire and Emergency Services provide the current services, what would those things be?

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* 8. Have you directly received service from the Thorold Fire and Emergency Services?

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* 9. Could you share some details about your experience and any recommendations for improvements to the fire department?

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