Thank you for using Plan Institute's free Disability Planning Helpline.

This anonymous feedback survey is designed to help us review and improve our Helpline service. Most of the questions are not mandatory and you are welcome to skip any that you do not want to answer. The survey should take between 1 and 5 minutes to complete.

Please note that page 2 of the survey asks for demographic information. This is important to help us understand who we are and are not reaching, as well as to develop strategies to improve the equitability and inclusiveness of our services.

Your honest feedback is extremely valuable and we appreciate the time and energy you are spending in providing it. Please note all responses are confidential and will be fully anonymized.

If you have any difficulty completing this survey, or you would like to provide your feedback verbally, please contact Liss Cairns (they/them), Program Manager, at lcairns@planinstitute.ca or 604-439-9566 ext 156.

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* 1. Which Helpline Advisor supported you?

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* 2. Roughly, when did you receive support from the Helpline Advisor?

Date

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* 3. Province/Territory you reside in:

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* 4. Town/City/Area you reside in:

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* 5. How was your experience with the Helpline? Please indicate your agreement with the following statements:

  Strongly agree Agree Neither Agree nor Disagree Disagree Strongly disagree
The Helpline Advisor was knowledgeable
The information and/or resources shared by the Helpline Advisor were relevant and understandable
The Helpline Advisor was friendly, professional and respectful

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* 6. Based on your experience with our Helpline service, would you use this service again in the future should you have other questions or need further support?

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* 7. What would have made this service better? (including information received, accessibility, overall experience) (no character limit):

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* 8. Where did you hear about the Disability Planning Helpline? (select all that apply):

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* 9. Provide an anonymous testimonial here! Let us know about your experience of the Helpline service.
Would you recommend this service to others? If yes, please share your thoughts on the value of this service and what you've liked most (no character limit).

(Please note your comments may be used anonymously in reports or promotional materials)

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