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Parent Portal Survey
We will be asking you questions about your experience with the parent portal. We appreciate your feedback in developing a parent portal that works best for you!
1.
How long have you been using the Jackrabbit Parent Portal?
A week or less
Less than a month but more than a week
Less than 6 months but more than a month
Less than 1 year but more than 6 months
1 year or more
I haven't used the parent portal.
2.
How many students have you registered through the parent portal?
1
2
3
4 or more
3.
Which device type do you use to access the portal
most often
?
Desktop computer
Mobile Phone / Smartphone
Tablet
4.
Which device types have you used to access the portal before?
Select all that apply.
Desktop computer
Mobile phone / Smartphone
Tablet
5.
How often do you use the parent portal?
A few times a day
Every day
A few times a week
Once a week
A few times a month
Once a month
Less than once a month
6.
How often do you use the following features in the parent portal?
A few times a day
Every day
A few times a week
Once a week
A few times a month
Once a month
Less than once a month
Check schedule
A few times a day
Every day
A few times a week
Once a week
A few times a month
Once a month
Less than once a month
Find classes or events
A few times a day
Every day
A few times a week
Once a week
A few times a month
Once a month
Less than once a month
Sign up for classes or events
A few times a day
Every day
A few times a week
Once a week
A few times a month
Once a month
Less than once a month
Add absences
A few times a day
Every day
A few times a week
Once a week
A few times a month
Once a month
Less than once a month
Pay for classes or events
A few times a day
Every day
A few times a week
Once a week
A few times a month
Once a month
Less than once a month
Check messages from instructors
A few times a day
Every day
A few times a week
Once a week
A few times a month
Once a month
Less than once a month
7.
How do you typically pay when using the parent portal?
Credit / Debit Card
ACH / Bank Payment
8.
How was your experience when you started using the parent portal?
Very easy
Easy
Neither easy nor difficult
Difficult
Very difficult
9.
How was the process of signing up to use the parent portal?
Very easy
Easy
Neither easy nor difficult
Difficult
Very difficult
10.
How do you feel about your experience using the parent portal?
Very satisfied
Satisfied
Neither satisfied nor dissatisfied
Dissatisfied
Very dissatisfied
11.
What do you wish you could do in the parent portal?
12.
What is your favorite part of the parent portal?
13.
What is your least favorite part of the parent portal?
14.
What other feedback would you like to give us about the parent portal?
15.
If you would like to be contacted for feedback about future designs of the parent portal please provide your contact information.
Name
Email Address
