Client Feedback Form

We want your feedback! Your answers will help us continue to provide high-quality consular services.

Please note that you will not receive a reply to your comments. If you have a question or concern for which you would like a response, please contact the consular program manager at the Canadian consular office where you received the service or go to https://travel.gc.ca/assistance/emergency-info/consular/standards for more information on our service standards.

Question Title

* Date of service

Date / Time

Date

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* Location where you received service

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* Service received:

in person

by phone

by email

by mail

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* Service(s) or information requested:

Passport

Loss/Theft of personal belongings

Proof of citizenship

Notarial services

Other (please specify)

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* Please indicate how satisfied you were with the speed of service

Very Satisfied

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

N/A

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* Please indicate how satisfied you were with the accuracy of the information provided

Very Satisfied

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

N/A

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* Please indicate how satisfied you were with the courteousness of staff

Very Satisfied

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

N/A

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* Please indicate how satisfied you were with the overall service

Very Satisfied

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

N/A

Question Title

* Did the service meet your expectations?

Exceeded expectations

Better than expected

Matched Expectation

Less than expected

Much less than expected

Not Applicable

Client Feedback Form

Question Title

* Date of service

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* Location where you received service

Question Title

* Service received:

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* Service(s) or information requested:

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* Please indicate how satisfied you were with the speed of service

Question Title

* Please indicate how satisfied you were with the accuracy of the information provided

Question Title

* Please indicate how satisfied you were with the courteousness of staff

Question Title

* Please indicate how satisfied you were with the overall service

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* Did the service meet your expectations?

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* Comments (Please do not provide any personal information)