Background:

In June 2020, as part of the City’s emergency COVID response, the Glendale City Council adopted a temporary ordinance to limit fees charged by third-party food delivery companies. The ordinance placed a 15% cap on charges that third-party food delivery services could impose on restaurants for delivering food. This includes delivery fees, service fees and other processing fees. Read the Ordinance.

As the City prepares to explore next steps pertaining to this temporary ordinance, we would like to hear from Glendale restaurant owners and operators. We ask that you please take a few minutes to complete a brief survey to tell us if and how the temporary ordinance impacted your business.

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* 1. What zipcode is your restaurant located in?

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* 2. What type of restaurant do you own/ operate?

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* 3. Does your restaurant use 3rd party food delivery platforms, e.g. Grubhub, DoorDash, etc. 

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* 4. If you answered yes to question 3, indicate the percentage your restaurant pays in delivery and processing fees only.

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i We adjusted the number you entered based on the slider’s scale.

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* 5. If you answered yes to question 3, indicate the percentage your restaurant pays in additional services fees such as, SEO, advertising, consulting and credit card processing for large orders.

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i We adjusted the number you entered based on the slider’s scale.

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* 6. This ordinance puts a limit on how much a 3rd party delivery service can charge restaurants in delivery, processing, and other fees.
This ordinance:

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* 7. Please explain your answer.

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* 8. I am in favor of keeping the current ordinance which limits how much 3rd party delivery services can charge restaurants.

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* 9. Additional Comments

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* 10. If you would like to receive further updates on this ordinance, please provide your e-mail.

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