2018 Member Satisfaction Survey

Question Title

* 1. Name

Question Title

* 2. Email Address

Question Title

* 3. Phone Number

Question Title

* 5. What is your gender?

Question Title

* 6. What is your Ethnicity?

Question Title

* 8. Are you paying your membership by Direct Debit?

Question Title

* 9. If you are a members why did you choose to join?

Question Title

* 10. How did you find out about the centre?

Question Title

* 14. RECEPTION (Please indicate your response by selecting the appropriate box)

  Strongly Disagree Disagree Neither Agree Strongly Agree N/A
The staff are friendly and helpful
The equipment for hire is in good condition
The products suit my needs

Question Title

* 16. CHANGING ROOMS (Please indicate your response by checking the appropriate box)

  Strongly Disagree Disagree Neither Agree Strongly Agree N/A
The changing rooms and toilets are usually clean and tidy
The changing rooms and toilets are well stocked with supplies(e.g. toilet paper, hand soap).

Question Title

* 18. HEALTH AND FITNESS STUDIO/ WEIGHTS AREA (Please indicate your response by checking the appropriate box)

  Strongly Disagree Disagree Neither Agree Strongly Agree N/A
The instructors in this area are helpful and friendly
The range of equipment in the weights are is adequate
The range of equipment in the weights are is well maintained
The weights are is usually clean and tidy
I understand my personalised programme is part of my membership

Question Title

* 20. CARDIO AREA (Please indicate your response by checking the appropriate box)

  Strongly Disagree Disagree Neither Agree Strongly Agree N/A
The range of equipment in the cardio area is adequate
The equipment in the cardio area are is well maintained
The cardio area  is usually clean and tidy
I understand my personalised programme is part of my membership

Question Title

* 22. GROUP FITNESS STUDIO (Please indicate your response by checking the appropriate box)

  Strongly Disagree Disagree Neither Agree Strongly Agree N/A
The instructors are helpful and friendly
The classes are safe and well executed
The programme  offers a diverse range of styles
The class time slots offered meet my demands
The Group Fitness studio is usually clean and tidy
The condition of the equipment is adequate
The Group Fitness timetable is well advertised and easy to find.

Question Title

* 23. When would you like to see more classes scheduled? (you may tick more than one answer)

Question Title

* 24. What classes would you like to see scheduled?

Question Title

* 26. SPORTS HALL (Please indicate your response by checking the appropriate box)

  Strongly Disagree Disagree Neither Agree Strongly Agree N/A
The Sports Hall is usually clean and tidy
The condition of the equipment is adequate
It is easy to set up the equipment for badminton/volleyball/basketball/table tennis etc
There is sufficient court space available
The Sports Hall timetable is well advertised and easy to read.

Question Title

* 28. Did you take part in any social leagues this year?

Question Title

* 29. SPORTS LEAGUES - What type of sports leagues would you take part in if offered?

Question Title

* 30. What time would you prefer to play in the sports league? (You may tick more than one answer)

Question Title

* 31. What ACTIVITIES/COMPETITIONS would you like to see offered by our gym staff.

Question Title

* 32. Do you LIKE us on Facebook - Massey University Recreation Centre (Albany)

Question Title

* 33. How can the Rec Centre best communicate with you?

Question Title

* 34. What Social Media channels do you use the most?

Question Title

* 35. Most importantly, we value your feedback. Please share your comments with us.

Thank you for your participation in this survey. Please click  button below to submit the survey. A winner will be announced on our Facebook page.

T