2016-2017 CSHCS Survey

The Ingham County Health Department Children's Special Health Care Services (ICHD CSHCS) and the
Family Center 800-359-3722, direct line (517)241-7630, are committed to provide outstanding customer service to our clients and families. Please assist us by completing the following survey to let us know about your
experience. The results will be kept confidential and used to measure performance in the CSHCS office. If you have any questions, please contact Vicki White, Parent Liaison at (517)887-4309 ext.4811 or email:vwhite@ingham.org.  Thank you. 

* 1. How did you learn about Children's Special Health Care Services?

* 2. I was assisted in a timely manner from a Children's Special Health Care Services employee.

* 3. The employee who assisted me was courteous, respectful, friendly, and was clear to understand?

* 4. At the time of enrollment, was a Plan of Care (POC) developed?
Was the information you received helpful to your family?

* 5. I am aware of the Family Phone Line1800-359-3722, and the Family Center support direct line (517)242-7630.

* 6. I would like to receive more information about the Family Center.

* 7. How can the Children's Special Health Care Services office serve you better?

* 8. Do you have any topics you would like to learn about at a free event? IEP'S/504's, SSI Disability, or Power of Attorney

* 9. Would you like to attend a support group?

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