ISM 2018 Account Review Survey

Our vision at SeaChange is to build strong relationships with our clients. Your comments help our entire staff learn what you appreciate and deserve.

Question Title

* 1. Overall which sentence best describes your experience in working with SeaChange?

SeaChange is so great I don’t want to work with anyone else

I love working with SeaChange

SeaChange meets my needs just fine

SeaChange could improve upon the customer experience

I am disappointed with my SeaChange experiences

Question Title

* 2. Please check all that apply when describing your experience in working with your SeaChange Customer Service Representative?

Super Responsive

Great communicator

I feel like my project is in great hands

I almost never have to ask for an update

Things feel a bit disorganized at times

My customer service person is unreliable

Question Title

* 3. Please check all that apply when describing your experience in working with your SeaChange Account Executive?

Super Responsive

Makes me look good

Brings ideas I may not have even thought of otherwise

Anticipates and understands my business needs

Unable to anticipate and understand my business needs

My rep might not be the best fit for our business needs

Question Title

* 4. How will your business change with SeaChange in the next year?

Grow

Stay the same

Decline

Please share specifics here

Question Title

* 5. What is ONE thing SeaChange could do to be chosen for more of your business?

Question Title

* 6. Which SeaChange services would you like to learn more about? Please check all that apply.

Structural Design Mock-ups

E-Mail Campaigns

Text Messaging Campaigns

Web Hosting

Data Analytics

Storefront & Fulfillment

Promotional Products

Graphic Design

On-Line Proofing

Any others?

Question Title

* 7. How likely would you be to recommend SeaChange to a colleague?

Definitely would recommend

Most likely would recommend

Not likely to recommend

If so, we would love to meet them! Do you have any colleagues that would be interested in learning about SeaChange and/or touring our facility?

Question Title

* 8. Does your organization track diversity spend?

Tier 1

Tier 2

Do you have a specific annual percentage goal? If yes, please share.

Question Title

* 9. The final step of our SeaChange Proven Process: Refine & Improve, involves the celebration of success. How would your team prefer to celebrate with us?

Lunch

Happy Hour

Coffee & Breakfast Treats in the office

Surprise us with something creative!

Other (please specify)