Thank you for reviewing HTH / GeoBlue's new Povider Portal!

Please visit the website below, review the page, and answer the questions as directed.

Questions 1-3 relate to your experience prior to logging in, so please answer those questions before logging in.

http://www.HTHProviders.com

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* 1. Is your first impression of the Provider Portal Home Page...

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* 2. Please scroll down to the bottom of the page and review the content as you scroll down.

How clearly would you say the following purposes of the site are communicated?

  Very clearly Somewhat clearly Neither clearly nor unclearly Somewhat unclearly Very unclearly
To get Explanations of Benefits (EOBs)
To update your payment details and methods
To update your profile
To get Guarantees of Payment (GOPs)
Please log in to the site. Your username and password were provided in the email you received.

Note: We have upgraded our username and password system. You will need to update your password, and if your username is not in the form of an email you will need to update your username as well.

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* 3. Did you have any problems logging in?

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* 4. Did you experience any problems changing your password or username?

Now we will ask you to perform some common tasks as a user of the site and give us your feedback.

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* 5. Please find the section for issued Guarantee of Payment (GOP). (You may or may not have GOPs depending on whether any have been issued recently.)

How easy was it to find and view your latest GOPs?

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* 6. Thinking about the GOP Access feature, how often do you believe you or members of the office staff would use it?

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* 7. Please find the Explanation of Benefits (EOB) section that explains the payments that have been made to you. (You may or may not have EOBs listed depending on your patient activity.)

How easy was it to find and review your latest EOB?

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* 8. Thinking about the EOB Access feature, how often do you believe you or members of the office staff would use it?

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* 9. Please review and if necessary update your BANKING AND PAYMENT INFORMATION.

How easy was it to find and update your payment information?

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* 10. Please review and if necessary update your OFFICE ADDRESS in your Profile information.

How easy was it to find and update your office address information?

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* 11. Please find the information you need to CONTACT US ABOUT A PAYMENT ISSUE.

How easy was it to find the information you need to contact us?

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* 12. Please review the Working Together section of our site.

Go to "Provider Resources" in the Navigation Bar, and select "Working Together."

Please review the items on the page.

Is there anything missing from this section that you might expect to see?

Please take a moment to explore the rest of the Provider Portal if you would like to do so.

When you are done, we will ask you some general questions about the website.

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* 13. How easy is it to navigate our website?

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* 14. How visually appealing is our website?

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* 15. Overall, are you satisfied with our website, neither satisfied nor dissatisfied with it, or dissatisfied with it?

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* 16. If you use portals for other international insurers, in your opinion, which insurer has the best provider portal and why?

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* 17. Was there anything that seemed culturally or otherwise inappropriate on the site?

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* 18. If you were to suggest one thing to improve, or share one thing you don't like about the site, what would it be?

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* 19. If we were to add the ABILITY TO SUBMIT CLAIMS AND INVOICES through the site, by either uploading a document or filling out an online form...

How likely would you be to use this new feature versus how you submit invoices now?

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* 20. Do you have any other comments, questions, or concerns? (Optional)

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* 21. Please provide a preferred e-mail address in case we need to contact you for further details regarding your responses. We will only contact you if we do not fully understand your comments.

Thank you! We will share your confidential feedback with our team, and will use your responses to make improvements to the site.

Again, thank you for your time and for being a member of our Network. If you have any questions, feel free to contact us kricci@hthworldwide.com.

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