The Department of Parks and Recreation is seeking your feedback in this short questionnaire (10-12 minutes) on the quality of services provided by our Recreation Centers, as we strive to improve our services to you.  If you have any questions, please contact guestrelations.recreation@denvergov.org.  Thank you for your time!
Please rate your experience of the Recreation Center you visit most often.

Please rate your level of agreement with the following statements concerning your experience with the Recreation Center Staff.

Question Title

* 2. Please rate your level of agreement with the following statements concerning your experience with the Recreation Center Staff.

  Strongly Disagree Disagree Neither disagree nor agree Agree Strongly Agree N/A
The staff members offer a welcoming and positive greeting when I enter the Recreation Center.
The staff members maintain a courteous and professional demeanor.
The staff members display a professional appearance (uniform and name tag).
The staff members are knowledgeable about the activities and services offered at the center.
The staff members are willing to assist me with any questions or issues I have (please select N/A if you did not have any questions or issues).
My questions or issues are resolved in a timely manner (please select N/A if you did not have any questions or issues).
The check-in process is quick.
The membership/activity purchase process is easy.
Overall, the staff members provide an enjoyable customer experience.
Do you have any additional comments/feedback about the  Recreation Center Staff?

Question Title

* 3. Do you have any additional comments/feedback about the  Recreation Center Staff?

Please rate your level of agreement with the following statements concerning your experience with the Recreation Center Environment.

Question Title

* 4. Please rate your level of agreement with the following statements concerning your experience with the Recreation Center Environment.

  Strongly Disagree Disagree Neither disagree nor agree Agree Strongly Agree N/A
The exterior is well maintained.
The lobby is welcoming.
The front desk appears well organized.
The center is free of clutter and obstructions.
The floors are swept/vacuumed and free of trash.
The restrooms are clean and tidy.
The locker rooms are clean and tidy.
Overall, my impression of the building/facility is positive.
Do you have any additional comments/feedback about the  Recreation Center Environment?

Question Title

* 5. Do you have any additional comments/feedback about the  Recreation Center Environment?

Please rate your level of agreement with the following statements concerning your experience with the Recreation Center Amenities/Equipment.

Question Title

* 6. Please rate your level of agreement with the following statements concerning your experience with the Recreation Center Amenities/Equipment.

  Strongly Disagree Disagree Neither disagree nor agree Agree Strongly Agree N/A
This Recreation Center has the equipment I want to use.
The weight/cardio equipment I want to use is readily available.
The weight/cardio equipment is in great working condition.
There is adequate open gym time available.
The hours of operation meet my and my family's needs.
The gymnasium and equipment (i.e. floor, hoops, balls, etc.) are in great condition.
Overall, this Recreation Center provides equipment/amenities that meet my needs.
Do you have any additional comments/feedback about the  Recreation Center Amenities/Equipment?

Question Title

* 7. Do you have any additional comments/feedback about the  Recreation Center Amenities/Equipment?

Overall, this Recreation Center provides amenities and services that meet my needs.

Question Title

* 8. Overall, this Recreation Center provides amenities and services that meet my needs.

Overall, I had an enjoyable customer experience with this Recreation Center.

Question Title

* 9. Overall, I had an enjoyable customer experience with this Recreation Center.

I would recommend a close friend or relative use this Recreation Center.

Question Title

* 10. I would recommend a close friend or relative use this Recreation Center.

Do you have any additional comments/suggestions regarding your overall experience with this Recreation Center?

Question Title

* 11. Do you have any additional comments/suggestions regarding your overall experience with this Recreation Center?

T